Clinic Manager - Orthopedics

About the role

Western Carolina Orthopaedic Specialists is seeking a Clinic Manager to lead the Cardiology Clinic. The ideal candidate will provide day-to-day operational leadership, supervise clinic staff, and support strategic growth initiatives.

Responsibilities

• Provide day-to-day operational leadership for the Cardiology Clinic, ensuring efficient workflows, exceptional patient experiences, and high-quality service delivery.
• Serve as the primary point of contact for clinic staff and providers, providing guidance and support.
• Supervise, coach, develop, and evaluate clinic staff, including nursing, clinical support, and front office personnel.
• Carefully coordinate provider schedules, call schedules, and clinic coverage to support operational efficiency and patient access.
• Aid in hospital charge entry, provider support activities, and practice administration functions.
• Assist with recruitment, onboarding, orientation, and integration of new providers and staff members.
• Establish clear expectations, workflows, and performance standards for clinic personnel and providers.
• Maintain regulatory compliance with organizational policies, healthcare regulations, and privacy standards.
• Monitor clinic operations, productivity, and performance metrics and implement process improvements as needed.
• Partner with physicians, advanced practice providers, and hospital leadership to support strategic growth initiatives.
• Develop and implement outreach, marketing, and community engagement activities to increase awareness of cardiology services and expand referral relationships.
• Collaborate closely with Cardiopulmonary Services and other departments to ensure seamless patient care and operational alignment.
• Maintain departmental expenses and resource utilization while maintaining fiscal responsibility and budget awareness.
• Prepare reports, maintain operational documentation, and support practice performance initiatives.
• Assist with expansion efforts, including new provider onboarding, satellite clinic development, and future specialty service growth opportunities.
• Participate in planning and implementation activities related to future clinic expansion, including potential nephrology services.

Requirements

• Minimum of 2 years of leadership, supervisory, or management experience in a healthcare setting.
• Experience managing clinic operations, physician practices, ambulatory services, or related healthcare environments.
• Strong knowledge of healthcare operations, scheduling, staffing, patient flow, and regulatory compliance.
• Demonstrated ability to lead teams, manage priorities, and work collaboratively with physicians and healthcare professionals.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Proficiency with electronic medical record systems and standard business software applications.

Preferred Qualifications

• Previous physician practice management experience.
• Cardiology clinic experience strongly preferred.
• Candidates with specialty practice, ambulatory care, or primary care management experience will also be considered.
• Experience onboarding physicians and advanced practice providers.
• Experience supporting practice growth, community outreach, provider relations, or service line expansion initiatives.
• Experience with Athena EMR preferred.
• Experience managing multiple clinic locations or specialty service lines preferred.
• Demonstrated success in process improvement, employee engagement, and operational excellence initiatives.

Benefits

Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities.