Clinic Manager II - Urgent Care

Essential Functions

• Oversees, monitors and evaluates daily operations of the clinic to ensure a productive and efficient work environment.
• Handles inquiries, researches problems, provides solutions, and incorporates quality improvement data and/or patient satisfaction data into clinic goals.
• Provides and/or facilitates physician and staff training as required.
• Orders and monitors inventories for staff and medical supplies. Ensures accuracy in payments, billing, and vendor contracts.
• Responsible for patient care, physician billing, credentialing, and all other operational activities that directly relate to the daily operations of the clinic.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
• Schedules employees to ensure effective use of resources.
• Consults with Director on staffing issues.
• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
• Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
• Maintains expenditures, ensuring cost-effective delivery of services.
• Evaluates and implements new technologies to enhance operational efficiency.
• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies.
• May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
• Participates in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.

Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

Qualifications

• Bachelor's Degree in relevant field required or Four (4) plus years of direct experience in lieu of a Bachelor's degree required.
• Master's Degree preferred.
• Two to four (2-4) years of experience in closely related field with Bachelor's degree required.
• Two to four (2-4) years of previous leadership experience preferred.

Knowledge, Skills And Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification preferred.