Clinic Manager (Dekalb)

About us

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency. If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description

As Clinic Manager, your primary responsibility will be to oversee the day-to-day operations of the clinic, ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

Responsibilities

• Trains and supervises office personnel
• Manages the efficient and effective scheduling of patients and adjusts as needed
• Monitors no-shows and manages the necessary calls and re-scheduling
• Conducts sessions with patients for reviewing treatment and payment plans
• Demonstrated experience in and knowledge of scheduling systems
• Monitors and ensures all systems used in the Office are operating to peak effectiveness
• Has experience building and overseeing a medium to large team of direct reports
• Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
• Ensures compliance with regulatory procedures
• Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
• Equipment and supply ordering and/or issues
• Completes monthly, quarterly, and annual operation