Clinic Manager - Cardiovascular Clinic

About the role

The Manager of Clinic Operations manages the day-to-day administrative, operational, and financial functions of one or more outpatient clinic offices. Provides leadership to clinic office staff while ensuring efficient operations, high-quality patient experience, and compliance with organizational, regulatory, and financial requirements.

Responsibilities

Essential Job Duties

• Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
• Manages and develops clinic office staff; responsible for hiring, training, performance management, and staff engagement.
• Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partners with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
• Analyzes operational metrics (e.g., access, staffing, productivity, patient satisfaction) and implements process improvements.
• Supports budget accountability, expense management, and optimization of clinic resources.
• Leads change initiatives and operational improvements aligned with enterprise strategy.
• Typically responsible for one or more clinic locations or specialty practices.

General Job Duties

• Performs other duties as assigned

Requirements

• Education: Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or related field required.
• Experience: At least 3 years of progressive leadership experience in ambulatory or clinic operations required.

Knowledge, Skills & Abilities

• Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations, with accountability for day‑to‑day compliance and risk escalation.
• Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.
• Strong people‑management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.
• Effective verbal and written communication skills to clearly convey expectations, provide feedback, and collaborate with staff, providers, and leadership.
• Analytical and problem‑solving skills to identify operational or patient‑care improvement opportunities, assess root causes, and implement process improvements at the clinic level.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook) to support scheduling, reporting, data tracking, and communication.
• Ability to manage teams across one or multiple clinic locations, ensuring consistent service delivery, workflows, and performance expectations.
• Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.