Clinic Manager

Duties And Responsibilities

• Complies with organizational policies and procedures
• Assist with the implementation of PCMH and Electronic Health Record (EHR)
• Review FD/MA/Provider billing error reports to identify action plans and develop health center staff training to address billing errors
• Ensures correct documentation and recording of all pertinent information in the patient's chart in compliance with Clinic policies, contract requirements, and government regulations
• Participates in preparing for facilities and programmatic audits
• In conjunction with the LVN, monitor all laboratory/equipment logs as required by program and funding guidelines
• Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures
• Observes Infection control techniques (i.e., including hand washing) of clinical staff (MAs/LVNs) and ensures timely documentation and submission of educational efforts with clinical staff (MAs/LVNs) to the Director of Operations
• Maintains strict adherence to universal precautions as established by the Centers for Disease Control and Prevention, the Occupational Safety and Health Administration, and the Department of Homeland Security/Office of Alien Affairs.
• Monitors staff compliance with dress code and badge policy at all times in patient/client care areas
• Assists the management team in recruiting and hiring of appropriate staff
• Assigns workloads, develops priorities, and establishes work schedules necessary to ensure timely and accurate completion of tasks
• In conjunction with the Director of Operations and RN, establishes accountability and performance goals and provides counseling, coaching, feedback, recognition, training, and development of staff (FD/MAs/LVNs)
• In conjunction with the Director of Operations, performs yearly appraisals and develops performance objectives, resulting in the growth and development of direct reports
• Attends and actively participates in all team and staff meetings
• Participates in and develops biweekly huddle opportunities in conjunction with the Director of Operations
• Communicates regularly and effectively with the COO/Director of Operations about patient flow issues and participates in improvement efforts
• Makes sure supplies and coordinates with staff for the procurement of medical, office supplies, and equipment to ensure the availability of adequate equipment and supplies required to provide patient care services
• Supports and participates in meetings and training seminars to continue education, knowledge, skills, and professional competence of the staff (FD/MAs/LVNs)
• Initiates appropriate emergency procedure and communicates with the providers/COO/Director of Operations
• Reports to the Director of Operations any unusual occurrences in a timely fashion
• Develops and ensures adherence to the clinic staff (FD/MAs/LVNs) schedule and bi-monthly/weekly/daily assignments
• Submits and follow up on IT and maintenance requests to maintain the working conditions of equipment cleanliness and orderliness of the clinic
• Ensures the cleanliness of the lobby, vital areas, lab, exam rooms, and proper functioning of equipment by visual inspection, routine testing, and other methods
• Ensures and improves customer service to patients and staff by demonstrating skills that are consistent with the organization’s values
• Utilizes effective verbal and non-verbal forms of communication
• In Conjunction with the LVN/RN/Director of Operations, hire, train, and recognize qualified staff fitting Via Care mission statement and performance expectations
• Responsible for ensuring the clinic opens and closes at the appropriate times, as well as ensuring security and privacy protocols (e.g HIPAA) are followed in order to ensure the staff, health center assess, and data are safe and secure
• Works with the Outreach and Enrollment department to retain assigned patients
• Aids in data collection and reporting for various programs
• Other duties as assigned
• Vaccine for Children (VFC) In conjunction with the LVN, ensure program compliance by adhering to the regulations and standards set forth by VFC
• Maintains logs and completes required reporting to the Director of Operations
• Remains current with required trainings
• Executes directives and programmatic changes as indicated by the Director of Operations in Corrective Action Planning
• Participates in audit readiness activities
• Participates in ongoing Quality Improvement activities within the program

Qualifications

High School Diploma or GED equivalent

Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred

Minimum of 2 years of healthcare management experience

Experience in a healthcare setting preferred

Knowledge of electronic health records (EHR) systems

Excellent communication and interpersonal skills

Ability to manage multiple tasks and prioritize responsibilities

Strong organizational and time management skills

Ability to work independently and as part of a team

Basic computer skills, including proficiency in Microsoft Office applications

Knowledge of infection control procedures and protocols

Ability to work flexible hours, including evenings and weekends

Valid driver's license and reliable transportation (if applicable)