Clinic Manager

Specific Duties & Responsibilities

• Manage day-to-day clinical operations of a satellite practice location.
• Work with administrative and physician leadership to establish policies and procedures where changes are needed.
• Manage the process for maintaining adequate staff.
• Secure and coordinate training of employees as needed in conjunction with the clinical trainer or team leaders.
• Forecast staffing needs and adjust, as needed.
• Manage the process for yearly evaluation of staff members.
• Collaborate with administration on clinical operations, process improvement projects, and initiatives directly related to the clinics and primary metrics.
• Serve as EPIC Super-user for EMR troubleshooting and process change/enhancements for staff and providers.
• Monitor quality and safety measures for practices and maintain knowledge of key metrics.
• Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance.
• Regularly report on performance and initiatives to providers and division leadership.
• Monitor Patient Satisfaction for the outpatient clinic practices.
• Review patient satisfaction reports with leadership and ensure that they are distributed to physicians and staff.
• Develop annual action plans, as needed.
• Provide and/or coordinate service excellence training, as needed.
• Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization and other selected metrics to assess outpatient activity by provider.
• Provide recommendations and action plans to effectively manage the clinics.
• Assist with basic data analysis needs at the direction of manager or clinic leadership.
• Manage reports in clinics EMR to assist with operations and quality of care.
• Serve in a liaison role with the Departments Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management.
• Manage clinic schedules and Epic templates for the practice, including providers, residents, nurses, and resources.
• Aid in the on-boarding of new providers.
• Serve as a liaison with the Patient Relations Department.
• Investigate and respond to patient complaints as appropriate.
• Affirmatively address staff performance issues along with divisions human resources representative.
• Accounts payable to include various utility companies, vendors, contractors, etc. related to internal building maintenance, as applicable.

Minimum Qualifications

• Bachelor's Degree.
• Three years related experience.
• Previous supervisory experience required.
• Requires an understanding of changing reimbursement policies and third party reimbursement.

Preferred Qualifications

• Masters Degree in Health Administration or Business.
• Experience working with Epic Cadence/Prelude and Epic Care Ambulatory.
• Management experience.