Clinic Manager

Introduction

The Department of Health and Social Services (DHSS) is committed to improving the quality of life for Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals.

About the Role

Oversees daily clinic operations to ensure delivery of high-quality, patient-centered care. Provides leadership and guidance to clinical and administrative staff, drives efficiency, and ensures policy and regulatory compliance. Manages budgets, supports grants and contracts, analyzes data for decision-making, and maintains accurate records. Through strong communication and strategic planning, the clinic manager will ensure an efficient clinic environment that supports patient needs and organizational goals.

Essential Functions

• Manages clinic staff to ensure proper coverage for all services and adherence to service standards and policies.
• Provides direction to direct care and clerical support staff in the maintenance of client records to ensure compliance with state, federal laws and clinic policies.
• Conducts client, clinic and staff needs assessments and develops objectives, plans and evaluation techniques based on findings.
• Maintains client flow, continuity of care and appropriate flow of client information throughout the treatment teams and with other service providers.
• Captures and coordinates the design and development of surveys to determine problems and unmet health needs.
• Analyzes survey information and makes recommendations.
• Maintains clinic operating expenses to ensure they are in conformance with the clinic budget.
• Aids in developing proposals for contractual services, operating agreements and public/private grants.
• Prepares a variety of reports and maintains records on clinic operations/activities.

Job Requirements

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Conditions of Hire

• Applicants must be legally authorized to work in the United States.
• The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• For more information refer to our Job Seeker Resources .
• DHSS does not provide employment-based sponsorship.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.
• Sessions are held at designated locations in Kent or New Castle County.

Benefits

• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Accommodations

• Accommodations are available for applicants with disabilities in all phases of the application and employment process.
• Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.
• If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.