Clinic Manager

About the Role

Skin Laundry is growing and we're looking for laser-focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor, and inspire to ensure successful sales and client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM, you are a kind and caring leader and must have the ability to make informed decisions and overcome challenges.

Responsibilities

• Sales & Sales Strategy
  • Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
  • Develop strong relationships with partners and clients for new business opportunities within the assigned area.
  • Customize local clinic marketing and outreach plans.
  • Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
  • Work directly with clients to sell memberships and products.
• People Training
  • Opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.
  • Manage ongoing day-to-day clinic operations concurrently with training new hires.
• People Leadership
  • Hire, develop, and motivate a magnetic team.
  • Coach and give feedback as necessary for all team members.
  • Lead your team to deliver excellent customer experience and meet service and retail sales targets.
  • Organize regular team communication to discuss business updates, issues, and opportunities.
  • Evaluate and manage employee performance and develop individual career development plans.
• Clinic Operations
  • Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
  • Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
  • Coverage of the clinic (working on the floor and in the front).
  • Effectively manage all physical inventory and forecasting for service and retail.
  • Address client issues and queries professionally, accurately, and timely.
  • Evaluate existing business procedures and recommend improvements.
  • Effectively create and manage team schedules to meet client needs and achieve clinic financial targets.

Requirements

• Minimum of 3-5 years of management experience in a retail environment.
• Passion for accessible and inclusive beauty.
• Proficiency in Retail Math, MS Office Suite, and Outlook.
• Ability to seamlessly maneuver through day-to-day tactics while driving the clinic to the next level.
• Belief in creating an uplifting and positive company culture that values diversity, inclusivity, and equity.
• Strong leadership and mentoring skills.
• Enjoy working 1:1 with clients.
• Self-motivated with exceptional standards for yourself and others.
• Strong verbal and written communication skills.
• Collaborative and thrives in a team environment.
• Eagerness to learn and evolve through coaching and mentoring.

Physical Requirements & Environmental Conditions

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment.
• Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25 lbs.
• Frequently talking and listening to clients in person and on the phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required include close vision, depth perception, color vision, and ability to adjust focus.

Schedule

• Clinic Operating Hours (as posted on website, subject to change) including mall holiday extended hours and weekend availability.
• Ability to commute reliably to the home clinic location in Thousand Oaks, CA (Westlake Village) and periodically travel to other clinics to provide coverage as needed.

Pay

Overall Clinic Manager Compensation Package: $74K base salary + Bonus Opportunities. The range considers factors such as years of relative experience, Skin Laundry tenure, cost of living/geographical area, and clinic volume. An incoming CM at Westlake can expect to be brought in at $74k base with the opportunity to grow from there.

Benefits

• Skin Laundry Employee Treatment & Product Discount Program
• Vacation leave, sick leave, and paid holidays
• Parental Leave
• Health insurance - Medical, Dental, and Vision insurance options
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences

Company Culture

• We are committed to your growth: Skin Laundry has a team of individuals responsible for building a roadmap that makes your success and development guaranteed — as long as you are willing to put in the work.
• Work/Life Harmony: We believe team members should be cared for as humans first. We have an extensive Holiday Policy and are working on new initiatives to support your mental health in and out of work.
• You will be led, not managed: Success comes from working alongside a People Leader who supports and uplifts — not criticizes and overlooks.
• Speak Up Culture: Your voice is not only heard but vital to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.
• We don’t hire jerks: We are a group of humble, kind, and self-aware individuals — there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance.