Clinic Manager at Primary Care Plus - Napoleon

About the role

The Clinic Manager oversees and coordinates all activities in the Primary Care Plus (PCP) Clinic. They are responsible for developing, implementing, and monitoring systems, procedures, and processes required of a Patient Centered Medical Home. They also provide leadership and management skills to enable the clinic to meet its goals and objectives.

Responsibilities

• Provide administrative supervision of clinical staff, medical records, reception, and other clinic staff to ensure the effective implementation of patient services
• Ensure that the environment of care meets or exceeds all federal, state and accreditation standards and that a safe environment is maintained for staff, patients and visitors
• Ensure that all equipment is in good working order and that supplies are maintained at efficient levels. Recommend needed additions/deletions
• Aid in developing, implementing and keeping current operational policies and procedures for all clinic and revenue cycle processes
• Manage all staff training on clinic policies and procedures
• Work with Primary Care Plus Revenue Cycle Management staff to insure proper collection and reporting of all revenues, adjustments, expenses, bad debts and contractual allowances
• Manage patient volume to ensure maximum revenue performance
• Ensure all clinic expenses are aligned with operating budget
• Review monthly financial statements with the Finance Department
• Aid in developing and reviewing reports from practice management systems
• Provide assistance, support, and consultation to assist staff in the full utilization of implemented clinical information and practice management systems
• Aid in the development of business plans, strategic marketing plans to achieve goals/objectives to promote the growth and success of the clinic
• Be an ambassador for the clinic in building the image, foundation, culture and core values of a Patient-Centered Medical Home (PCMH) practice
• Attend meetings, seminars, workshops and conferences as needed to stay current in clinic operations and standards of care in the community
• Facilitate interactions between clinic staff and PCP Corporate office
• Provide oversight of all Quality Improvement activities
• Conduct and/or coordinate Patient Satisfaction survey results, reviews, assessments and other 'outcomes' activities to ensure quality of care for all clinical programs
• Maintain confidentiality in all matters
• Aid in the development of compliance and internal audit requirements
• Participate in the timely review and updating of departmental policies, procedures, training manuals and job descriptions as needed
• Supervise all clinic staff

Management Responsibilities

• Maintain appropriate staffing levels required to meet departmental goals
• Interview candidates and make hiring decisions as needed
• Identify opportunities for staff development and coordinate training as needed
• Ensure staff members meet all required licensing, compliance and continuing education requirements
• Complete timely and thorough evaluations of staff
• Function as a mentor to staff regarding career goals
• Proactively manage employee relations issues, utilizing a progressive corrective action plan including appropriate documentation
• Serve as a resource to other managers regarding issues that impact their departments
• Develop, manage and work within department budget
• Ensure compliance by maintaining knowledge of industry trends and legislation related to department

Core Competencies

• Leadership - inspires and motivates others to perform well; leads by example
• Negotiation and Influential Ability - influences decisions in matters related to department to ensure corporate and departmental needs are satisfied
• Management skills - includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff, provides regular feedback, and develops staff's skills - encouraging growth
• Analytical/Problem-solving skills - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Judgment - displays willingness to make decisions, exhibits sound and accurate judgment and makes timely and appropriate decisions
• Planning/Organizational skills - prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Oral/Written Communication skills - speaks and writes clearly and persuasively in positive or negative situations. Demonstrates group presentation skills when conducting meetings, leading a team or working with peers

Four Elements of Job and Most Important Recruitment Characteristics

Industry-specific experience = 35%
Functional/technical expertise = 25%
Can manage and develop staff = 25%
Ability to build relationships = 15%

Required Qualifications

• 5+ years of clinic or medical office management experience
• Proficient in use of Microsoft Office programs

Preferred Qualification

• Proficient in use of EHR software in the clinic setting

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.