Clinic Manager

Location: Ann Arbor, MI | Status: Full Time, Exempt | Wage: $83,500 per year

Planned Parenthood of Michigan requires all employees to be vaccinated against COVID-19 when eligible.

About the Role

Manage the day-to-day operations of the health center, developing highly skilled, high-performing staff. Work in close partnership with the clinician, physician, and nursing team to provide high-quality, inclusive, patient-centered care. This leader will fully embody a commitment to race equity, evidenced in all interactions with PPMI colleagues, external stakeholders, and in their supervision of staff.

Responsibilities

Leadership

• Demonstrates a commitment to race equity; maintains current knowledge of PPMI’s race equity standards and holds self and team accountable.
• Manages and mentors a culturally diverse team, fostering an organizational culture of inclusiveness and equity.
• Oversees a health center budgeted for more than 6 FTEs, ensuring staff are trained to serve patients for specialty services (e.g., procedural abortion, colposcopy, vasectomy, moderate IV sedation) as well as family planning and GAHT services.
• Partners with the Director of Nursing to recruit, train, schedule, and evaluate nursing and support staff; fosters a collaborative and high-performing team environment.
• Provides day-to-day shift oversight of all health center staff.
• Actively contributes as a member of PPMI’s Leadership Team, supporting organizational priorities and decision-making.
• Leads, develops, and optimizes team members using a performance support process that includes goal setting, routine feedback, and intentional observations of staff, including clinicians.
• Optimizes patient movement through the system, reducing bottlenecks, wait times, and improving care quality.
• Enables team members to execute responsibilities with accountability and autonomy.
• Delivers ongoing, observation-based coaching and development feedback to align team practices with organizational standards, equity principles, and key initiatives.
• Pursues continuous professional growth through conferences, seminars, and other learning opportunities.
• Establishes and maintains a respectful, inclusive health center environment that cultivates high levels of employee engagement and patient satisfaction.
• Demonstrates strong emotional intelligence by assessing interpersonal dynamics and managing team interactions effectively.
• Holds all health center staff accountable to workplace values, professionalism, customer service, and service standards.
• Communicates effectively to present information clearly and respond to questions from patients, other departments, and licensed staff, including physicians.
• Coordinates with licensed staff, medical assistants, and other departments to optimize patient outcomes and operational performance.

Operations

• Manages multiple priorities and oversees all daily activities within the health center’s services.
• Partners with Clinicians, Quality, Risk & Compliance, and Learning & Development teams to plan and implement standardized new hire and ongoing training for Medical Assistants, covering front and back duties, hard skills, and patient education.
• Observes and evaluates staff performance to identify skill gaps and implement targeted training initiatives.
• Delegates and oversees training for the Assistant Health Center Manager.
• Manages the health center to meet or exceed productivity goals, including revenue, net income, patient visits, and quality goals.
• Ensures compliance with PPMI personnel policies, Planned Parenthood Federation of America (PPFA) protocols, and legal/regulatory requirements.
• Reviews, demonstrates, and observes staff adapting new and existing policies and procedures to minimize risk and ensure positive patient outcomes.
• Oversees sterile practices, including instrument and supply handling.
• Maintains functional flow of procedures and ensures staffing alignment.
• Implements and ensures compliance with all Planned Parenthood and regulatory policies, practices, and standards in health center operations.
• Tracks learners working at the health center and ensures appropriate documentation is sent to payables for payment to institutions.
• Ensures daily administrative procedures are completed correctly, including insurance billing, encounter auditing, cash handling, time-of-service collections, donation requests, and daily deposits.
• Manages patient complaints or sensitive situations in alignment with PPMI’s "In This Together" values.
• Tracks key performance indicators (KPIs), patient satisfaction scores, and regulatory compliance metrics; develops action plans for improvement.
• Ensures medical equipment is in good working order and the physical space is clean, safe, and inviting.
• Conducts patient flow analyses, financial and service audits, and evaluates service delivery.
• Monitors and ensures the health center meets expense goals and operates within budgetary guidelines, including staffing expenses.
• Evaluates ongoing patient care and reports significant safety concerns, near misses, etc., via incident reporting; collaborates with Compliance, Quality, and Risk management on process improvement.
• Ensures staff complete appropriate intake and education pre- and post-procedure to ensure positive patient outcomes.
• Monitors satisfaction survey results, reviews findings with the team, and implements improvements.
• Ensures all key components of informed consent occur with every patient, including limits of confidentiality.
• Oversees effective and accurate use of the patient management and electronic health records (EHR) system, including updates, supplemental training, workflow changes, documentation standards, and troubleshooting.
• Ensures proper fee assessments, fee collection, and insurance utilization to maximize revenue.
• Maintains adequate inventory of supplies, minimizing variance and reviewing expiration dates of supplies and medications.
• Participates in clinical research conducted by the affiliate if called upon.
• Conducts OSHA Safety, HIPAA, Emergency, and other in-service and routine training as needed.
• Maintains current referral resources for non-PPMI services within the community.

Requirements

• Minimum of three years of supervisory experience in a healthcare setting, demonstrating high social capital, including the ability to influence, build trust, and lead through relationships.
• Demonstrated ability to achieve successful health center outcomes in a shared-leadership setting.
• Demonstrated commitment to employee and patient engagement.
• Knowledge of appropriate medical record documentation and understanding of CPT and ICD-10 coding as part of the clinical revenue cycle.
• Demonstrated ability to achieve objectives in collaboration with other functional areas.
• Demonstrated commitment to Planned Parenthood’s mission, vision, and values.

Key Requirements of All PPMI Employees

• Commitment to advancing race equity in one's work, including expanding knowledge about racial inequity in society.
• Awareness of multiple group identities and their dynamics; high self-awareness of personal identity, empathy, and humility in interpersonal interactions.
• Ability to communicate clearly and directly, as well as receive and act on feedback related to identity and equity.
• Strong sense of accountability to diversity, equity, and inclusion principles and practices.
• Understanding of the impact of identity dynamics on organizational culture.
• Commitment to Planned Parenthood’s "In This Together" service ethos, workplace values, and service standards.

Planned Parenthood of Michigan values a diverse workforce and a culture of inclusivity and belonging. We encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.