Clinic Manager

Location: Flint, MI • Full Time, Exempt • $83,500 per year

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations when eligible for all employees.

About the Role

Manage the day-to-day operations of the health center, developing highly skilled, high-performing staff. Work in close partnership with the clinician, physician, and nursing team to provide high-quality, inclusive, patient-centered care. This leader will fully embody a commitment to race equity, evidenced in all interactions with PPMI colleagues, external stakeholders, and in their supervision of staff.

Responsibilities

• Leadership
  • Demonstrates a commitment to race equity; maintains current knowledge of PPMI’s work toward enhanced race equity standards, is held accountable to them, and holds team members accountable.
  • Manages and mentors a culturally diverse team; creates and sustains an organizational culture that fosters inclusiveness and equity.
  • Manages a health center budgeted for more than 6 FTEs to maintain a fully trained staff capable of serving patients for specialty services (e.g., procedural abortion, colposcopy, vasectomy, moderate (IV) sedation) as well as family planning and GAHT services.
  • Partners with Director of Nursing to recruit, train, schedule, and evaluate nursing and support staff; fosters a collaborative and high-performing team environment.
  • Provides day-to-day shift oversight of all staff working in the health center.
  • Actively contributes as a member of PPMI’s Leadership Team, supporting organizational priorities and decision-making.
  • Leads, develops, and optimizes team members using a performance support process that includes goal setting, routine and in-the-moment feedback, and ongoing development through intentional observations of staff, including clinicians.
  • Optimizes patient movement through the system, decreasing bottlenecks, reducing wait times, and improving care quality.
  • Enables team members to effectively execute responsibilities and manage their functions with accountability and autonomy.
  • Delivers ongoing, observation-based coaching and development feedback, ensuring team practices align with organizational standards, equity principles, and key initiatives.
  • Continuously maintains professional growth and learning by attending conferences, seminars, etc.
  • Establishes and maintains a respectful and inclusive health center environment, cultivating high levels of employee engagement and patient satisfaction.
  • Demonstrates strong emotional intelligence by assessing interpersonal dynamics, effectively managing team interactions, and fostering working relationships.
  • Holds all health center staff accountable to workplace values, professionalism, customer service, and service standards.
  • Communicates effectively to present information and direction clearly and respond to questions from patients, other departments, and all licensed staff, including physicians.
  • Coordinates with all licensed staff, medical assistants, and other departments to optimize patient outcomes and operational performance.
• Operations
  • Demonstrates ability to manage multiple priorities and oversee all daily activities within all services provided in the health center.
  • In partnership with Clinicians, Quality, Risk & Compliance, and Learning & Development teams, plans and oversees the implementation of all necessary standardized new hire and ongoing training specific to the Medical Assistant role, including front and back duties, hard skills, and patient education.
  • Observes and evaluates staff performance to identify skill gaps and implement targeted training and development initiatives to strengthen team capability.
  • Delegates and oversees training for Assistant Health Center Manager.
  • Manages the health center to meet or exceed all productivity goals by delineating reports on revenue, net income, patient visits, and quality goals.
  • Ensures compliance with PPMI personnel policies and procedures, Planned Parenthood Federation of America (PPFA) protocol, and legal and regulatory compliance.
  • Reviews, demonstrates, and observes staff adapting new and existing policies and procedures with all patients regularly to minimize risk and ensure good patient outcomes and experience.
  • Oversees sterile practices, including manipulation of instruments and supplies.
  • Maintains functional flow of procedures and ensures staffing alignment.
  • Implements and ensures compliance with all Planned Parenthood and regulatory policies, practices, procedures, and standards in health center operations.
  • Ensures daily tracking of learners working at health centers and sends appropriate documentation to payables for payment to institutions.
  • Ensures that daily administrative procedures are completed correctly, including insurance billing, encounter auditing, cash handling, time-of-service collections, consistency in asking for donations, and daily deposits.
  • Manages patient complaints or sensitive patient situations in a manner aligned with PPMI's In This Together values.
  • Tracks key performance indicators (KPIs), patient satisfaction scores, and regulatory compliance metrics; develops action plans for improvement.
  • Ensures that medical equipment is in good working order and that the physical space is clean, safe, and inviting.
  • Regularly conducts patient flow analyses, including flow facilitation observation and training, financial and service audits, and evaluates service delivery.
  • Monitors and ensures health centers meet expense goals and operate within budgetary guidelines, including monitoring and managing staffing expenses.
  • Evaluates ongoing patient care and reports significant patient safety concerns, near misses, etc., via incident reporting and collaborates with Compliance, Quality, and Risk Management on process improvement and training.
  • Ensures staff complete appropriate intake and education pre- and post-procedure to ensure positive patient outcomes.
  • Monitors satisfaction survey results, reviews findings with the team, and makes improvements.
  • Ensures all key components of informed consent occur with every patient, including limits of confidentiality.
  • Ensures effective and accurate use of the patient management and electronic health records (EHR) system.
  • Oversees on-site support for the EHR system, including updates, supplemental training, workflow changes, documentation standards, best practices, troubleshooting, and team engagement with available EHR support ticketing systems.
  • Ensures proper fee assessments, fee collection, and utilization of insurance to maximize revenue.
  • Maintains adequate inventory of supplies, intending to minimize inventory variance, and reviews expiration of supplies and medications on an ongoing basis.
  • Participates in clinical research conducted by the affiliate if called upon.
  • Conducts OSHA Safety, HIPAA, Emergency, and all other in-service and routine training as needed.
  • Maintains current referral resources for non-PPMI services within the community.

Requirements

• Minimum of three years of supervisory experience in a healthcare setting, demonstrating high social capital, including the ability to influence, build trust, and lead through relationships.
• Demonstrated ability to achieve successful health center outcomes in a shared-leadership setting.
• Demonstrated commitment to employee and patient engagement.
• Knowledge of appropriate medical record documentation and understanding of CPT and ICD-10 coding as part of the clinical revenue cycle.
• Demonstrated ability to achieve objectives in collaboration with other functional areas.
• Demonstrated commitment to Planned Parenthood’s mission, vision, and values.
• Commitment to advancing race (+) equity in one's work: interest in expanding knowledge about the role that racial inequity plays in our society.
• Awareness of multiple group identities and their dynamics; brings a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions.
• Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity.
• Strong sense of accountability to diversity, equity, and inclusion principles and practices.
• Understanding of the impact of identity dynamics on organizational culture.
• Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.