Clinic Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph about Neighborhood Health: description of network, services, patient population, FQHC, PCMH model. That's "About the role"? Actually it's about organization. Could be "About the role" or maybe "About the organization". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have "NATURE OF POSITION:" describing role. That could be "About the role". Then "Qualifications" section includes qualifications list. Then "ESSENTIAL JOB FUNCTIONS:" includes responsibilities. Then "SALARY GRADE AND CLASSIFICATION: Exempt STATUS: Full-time SUPERVISORY RESPONSIBILITIES: Direct RESPONSIBLE TO: Clinic Director PHYSICAL REQUIREMENTS ..." includes maybe "Requirements"? Actually "Requirements" could be qualifications? But we already have Qualifications. The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide what goes where.
We have:
- About the role: nature of position description.
- Responsibilities: essential job functions (list of duties).
- Requirements: maybe physical requirements, location, travel, etc. Or could be "Requirements" as mandatory qualifications (like LPN/MA with 5+ years, licensed in TN, etc). But we also have a "Qualifications" section that includes those. Actually the posting has "Qualifications" heading with bullet list of qualifications. Then later "ESSENTIAL JOB FUNCTIONS:" with duties. Then after that "SALARY GRADE AND CLASSIFICATION: Exempt STATUS: Full-time SUPERVISORY RESPONSIBILITIES: Direct RESPONSIBLE TO: Clinic Director PHYSICAL REQUIREMENTS ..." plus location and travel. That could be "Requirements" (like physical requirements, location, supervisory responsibilities). Also "Skills" could be competencies list (excellent verbal/written communication, etc). The posting includes "Demonstrated ability in the following competencies:" list. That's skills.
Thus we can map:
- About the role: NATURE OF POSITION paragraph.
- Responsibilities: ESSENTIAL JOB FUNCTIONS (including Operational Efficiency, Direct Care Delivery, Regulatory Compliance, Quality of Care). Could be broken but we can keep as one list.
- Requirements: PHYSICAL REQUIREMENTS, LOCATION, travel, maybe also SUPERVISORY RESPONSIBILITIES, STATUS, Exempt, Full-time, REPORT TO: Clinic Director. Also maybe "SALARY GRADE AND CLASSIFICATION: Exempt". That's not pay but classification. Could be part of Requirements.
- Qualifications: the list under "Qualifications LPN or MA with 5+ years MA/LPN experience..." etc.
- Skills: the competencies list under "Demonstrated ability in the following competencies:".
- Benefits: none mentioned. So we should not include Benefits section.
- Pay: none mentioned (no salary). So omit Pay.
- Schedule: maybe full-time status? Could be considered schedule but it's just full-time. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state STATUS: Full-time. That's schedule info. So we could include Schedule section with "Full-time". However it's not a detailed schedule; but it's stated. We'll include Schedule with that.
We must not include boilerplate like EOE at end. Remove.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the sections we include.
We need to format as HTML fragment: use for section headings, - for any list of duties/requirements/benefits, and
for prose.
We need to decide what is prose vs list.
For About the role: we have a paragraph describing nature of position. Could be multiple sentences. We'll put in
.
For Responsibilities: we have many duties under ESSENTIAL JOB FUNCTIONS, broken into categories: Operational Efficiency, Direct Care Delivery, Regulatory Compliance, Quality of Care. Each category has bullet-like sentences. We'll turn each duty into
- . Could also keep categories as headings? But only allowed headings are the specified ones; we cannot add extra headings. So we just list all duties as
- items.
For Requirements: we have physical requirements, location, travel, supervisory responsibilities, status, reporting line. We'll turn each into
- maybe.
For Qualifications: list of qualifications: LPN or MA with 5+ years MA/LPN experience; Licensed in TN if LPN, or have certificate of completion by an accredited MA program; Demonstrated experience in ambulatory, physician practice, or community health settings; Extensive technical knowledge and skills related to clinical duties; Demonstrated computer skills, with specific experience using an electronic health record software (we use NextGen); Knowledge of privacy requirements of HIPAA and ability to handle and manage confidential information; Basic understanding of behavioral health and dental practice principals; Supervisory/management experience preferred; Familiarity with Joint Commission accreditation standards and Vaccines for Children compliance requirements preferred; Proficiency in Spanish preferred. We'll make each a
- .
For Skills: list of competencies: Excellent verbal and written communication skills; Ability to motivate and inspire; Critical “clinic-level” thinking regarding business process optimization; Interpersonal savvy with proficiency in developing and building relationships; Proven time management and priority setting skills; Ability to teach and work with people in a diverse population; Ability to speak clearly and to use tact and sensitivity with all patients; Ability to deal courteously and efficiently with providers, referral sources and other business representatives. We'll make each
- .
For Schedule: we have STATUS: Full-time. Could also mention Exempt? But that's classification. We'll put Full-time in
maybe.
We must not repeat job title. Not include Job ID etc.
We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is "EOE". Remove.
Now produce HTML fragment.
Structure:
About the role
... nature of position paragraph ...
Responsibilities
- ... each duty ...
...
Requirements
- ... each requirement ...
...
Qualifications
- ... each qualification ...
...
Skills
- ... each competency ...
...
Schedule
Full-time
We need to ensure we include all substantive info from the posting.
Let's extract the nature of position paragraph:
"NATURE OF POSITION: The Clinic Manager ensures all patients receive the highest quality primary, preventive, integrated behavioral health care. The Clinic Manager also ensures the clinic serves all patients in a prompt, efficient, and sensitive manner. Additionally, the Clinic Manager has primary responsibility for ensuring full compliance within the clinic with all accreditation standards (e.g., from the Joint Commission and NCQA) and specific program (e.g., Vaccines for Children, Ryan White, etc.). The Clinic Manager: Has primary responsibility for clinic workflow during all operating hours of the respective clinic (including functioning as a “back up” medical assistant as needed); Monitors logs and operational reports for accuracy and compliance with accreditation and program requirements; and Proposes and, upon approval of the Clinic Director and Executive Team, implements refined business processes to achieve the intended outcomes. Organizationally, the Clinic Manager is a member of the Clinical Operations team, working closely with the Clinic Director (CD), Customer Service Representatives (CSRs), Medical Assistants (MAs), Dental Assistants (DAs), Referral Specialists, Care Coordinators, Care Managers, and providers in facilitating direct patient care. While the Clinic Manager primarily serves one clinic site, the Clinic Manager may need to travel between sites and serve at alternative locations depending on the daily needs of the broader organization."
We'll put that as prose in . Might be long but okay.
Now Responsibilities: ESSENTIAL JOB FUNCTIONS includes many bullet points. Let's extract each duty.
From the text:
"Communicate any facility needs with Clinic Director or appropriate member of Operations Team.
Order and maintain supplies and equipment and ensuring clinic has adequate inventory and is well-stocked.
Ensure all clinic areas (including waiting rooms, exam rooms, bathrooms and staff work spaces) are well-maintained, clean, and safe.
Other duties as assigned
Orient new Medical Assistants and Customer Service Representatives in collaboration with support staff trainers. Provide regular performance feedback to Medical Assistants and Customer Service Representatives.
Monitor and ensure that staff complete required annual e-training.
Complete annual Performance Evaluations for Medical Assistants and Customer Service Representatives using feedback from MA and CSR trainers, providers, and other members of the Operations Team. Contribute to annual Performance Evaluations for Referral Specialists and enrollment staff as requested by the Clinic Director and Operations Team.
Participate in continuing education and staff meetings and committees as requested.
Participate in cross-training to assure ability to move among clinic support positions.
Assist all sites in necessary staffing as requested.
Maintain a strong and caring team with high morale and engagement.
Operational Efficiency: Monitor clinical and front office staff to assure that the following processes are occurring appropriately:
Check-in and registration process is completed thoroughly, accurately and timely (including verification of eligibility, housing status and required UDS data).
Required forms and information are consistently provided to patient such as PHQ-9
Initial triage of patient is correctly entered into the EHR.
Intercede when providers receive calls or requests to complete forms in order to resolve the matter or task the issue to a provider for prompt resolution but without interrupting the provider or workflow.
Take initiative in assigning support staff to adjust for workload and assisting other team members whenever necessary and serve as a back-up for any front-desk position when needed (due to staff absences, unexpected demand for services, etc.).
Mentor/coach Medical Assistants and Customer Service Representatives and ensure they are abreast of any changes regarding policies, procedures, and protocols.
Assist Referral Specialists and enrollment staff and ensure their full integration into clinic flow.
Monitor the entered charges by providers to ensure charts are completed promptly.
Maintain an open line of communication with staff regarding any issues or concerns.
Monitor wait times of patients each day and intervene as needed to assure timely care.
Ensure that all patients are seen per policy and none are turned away.
Monitor proper management of cash receipts.
Assure patient satisfaction surveys are completed on set schedule.
Direct Care Delivery: Ensure behavioral health staff are available to promptly see each individual patient as needed, either onsite or coordinated through telehealth.
Ensure all referrals from dental staff for persons who require follow up with hypertension or HIV receive prompt, same-day attention from medical providers.
Serve as a “back up” Medical Assistant when needed (due to staff absences, unexpected demand for services, etc.).
Ensure all patients whose primary language is not English have prompt access to real-time interpretation from a bilingual staff person or through the language assistance service.
Ensure Medical Assistants promptly, accurately, and consistently enter patient height, weight, vitals, and HIV test results (e.g., OraQuick tests) into electronic health record.
Ensure Medical Assistants and Customer Service Representatives scan all appropriate documentation and hard copy records and materials into electronic health record.
Ensure Medical Assistants properly stock work areas before the day begins.
Ensure all exam rooms are properly stocked for supplies needed for all types of visits including cervical cancer screening,
for section headings, - for any list of duties/requirements/benefits, and
for prose.
We need to decide what is prose vs list.
For About the role: we have a paragraph describing nature of position. Could be multiple sentences. We'll put in
.
For Responsibilities: we have many duties under ESSENTIAL JOB FUNCTIONS, broken into categories: Operational Efficiency, Direct Care Delivery, Regulatory Compliance, Quality of Care. Each category has bullet-like sentences. We'll turn each duty into
- . Could also keep categories as headings? But only allowed headings are the specified ones; we cannot add extra headings. So we just list all duties as
- items.
For Requirements: we have physical requirements, location, travel, supervisory responsibilities, status, reporting line. We'll turn each into
- maybe.
For Qualifications: list of qualifications: LPN or MA with 5+ years MA/LPN experience; Licensed in TN if LPN, or have certificate of completion by an accredited MA program; Demonstrated experience in ambulatory, physician practice, or community health settings; Extensive technical knowledge and skills related to clinical duties; Demonstrated computer skills, with specific experience using an electronic health record software (we use NextGen); Knowledge of privacy requirements of HIPAA and ability to handle and manage confidential information; Basic understanding of behavioral health and dental practice principals; Supervisory/management experience preferred; Familiarity with Joint Commission accreditation standards and Vaccines for Children compliance requirements preferred; Proficiency in Spanish preferred. We'll make each a
- .
For Skills: list of competencies: Excellent verbal and written communication skills; Ability to motivate and inspire; Critical “clinic-level” thinking regarding business process optimization; Interpersonal savvy with proficiency in developing and building relationships; Proven time management and priority setting skills; Ability to teach and work with people in a diverse population; Ability to speak clearly and to use tact and sensitivity with all patients; Ability to deal courteously and efficiently with providers, referral sources and other business representatives. We'll make each
- .
For Schedule: we have STATUS: Full-time. Could also mention Exempt? But that's classification. We'll put Full-time in
maybe.
We must not repeat job title. Not include Job ID etc.
We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is "EOE". Remove.
Now produce HTML fragment.
Structure:
About the role
... nature of position paragraph ...
Responsibilities
- ... each duty ...
...
Requirements
- ... each requirement ...
...
Qualifications
- ... each qualification ...
...
Skills
- ... each competency ...
...
Schedule
Full-time
We need to ensure we include all substantive info from the posting.
Let's extract the nature of position paragraph:
"NATURE OF POSITION: The Clinic Manager ensures all patients receive the highest quality primary, preventive, integrated behavioral health care. The Clinic Manager also ensures the clinic serves all patients in a prompt, efficient, and sensitive manner. Additionally, the Clinic Manager has primary responsibility for ensuring full compliance within the clinic with all accreditation standards (e.g., from the Joint Commission and NCQA) and specific program (e.g., Vaccines for Children, Ryan White, etc.). The Clinic Manager: Has primary responsibility for clinic workflow during all operating hours of the respective clinic (including functioning as a “back up” medical assistant as needed); Monitors logs and operational reports for accuracy and compliance with accreditation and program requirements; and Proposes and, upon approval of the Clinic Director and Executive Team, implements refined business processes to achieve the intended outcomes. Organizationally, the Clinic Manager is a member of the Clinical Operations team, working closely with the Clinic Director (CD), Customer Service Representatives (CSRs), Medical Assistants (MAs), Dental Assistants (DAs), Referral Specialists, Care Coordinators, Care Managers, and providers in facilitating direct patient care. While the Clinic Manager primarily serves one clinic site, the Clinic Manager may need to travel between sites and serve at alternative locations depending on the daily needs of the broader organization."
We'll put that as prose in . Might be long but okay.
Now Responsibilities: ESSENTIAL JOB FUNCTIONS includes many bullet points. Let's extract each duty.
From the text:
"Communicate any facility needs with Clinic Director or appropriate member of Operations Team.
Order and maintain supplies and equipment and ensuring clinic has adequate inventory and is well-stocked.
Ensure all clinic areas (including waiting rooms, exam rooms, bathrooms and staff work spaces) are well-maintained, clean, and safe.
Other duties as assigned
Orient new Medical Assistants and Customer Service Representatives in collaboration with support staff trainers. Provide regular performance feedback to Medical Assistants and Customer Service Representatives.
Monitor and ensure that staff complete required annual e-training.
Complete annual Performance Evaluations for Medical Assistants and Customer Service Representatives using feedback from MA and CSR trainers, providers, and other members of the Operations Team. Contribute to annual Performance Evaluations for Referral Specialists and enrollment staff as requested by the Clinic Director and Operations Team.
Participate in continuing education and staff meetings and committees as requested.
Participate in cross-training to assure ability to move among clinic support positions.
Assist all sites in necessary staffing as requested.
Maintain a strong and caring team with high morale and engagement.
Operational Efficiency: Monitor clinical and front office staff to assure that the following processes are occurring appropriately:
Check-in and registration process is completed thoroughly, accurately and timely (including verification of eligibility, housing status and required UDS data).
Required forms and information are consistently provided to patient such as PHQ-9
Initial triage of patient is correctly entered into the EHR.
Intercede when providers receive calls or requests to complete forms in order to resolve the matter or task the issue to a provider for prompt resolution but without interrupting the provider or workflow.
Take initiative in assigning support staff to adjust for workload and assisting other team members whenever necessary and serve as a back-up for any front-desk position when needed (due to staff absences, unexpected demand for services, etc.).
Mentor/coach Medical Assistants and Customer Service Representatives and ensure they are abreast of any changes regarding policies, procedures, and protocols.
Assist Referral Specialists and enrollment staff and ensure their full integration into clinic flow.
Monitor the entered charges by providers to ensure charts are completed promptly.
Maintain an open line of communication with staff regarding any issues or concerns.
Monitor wait times of patients each day and intervene as needed to assure timely care.
Ensure that all patients are seen per policy and none are turned away.
Monitor proper management of cash receipts.
Assure patient satisfaction surveys are completed on set schedule.
Direct Care Delivery: Ensure behavioral health staff are available to promptly see each individual patient as needed, either onsite or coordinated through telehealth.
Ensure all referrals from dental staff for persons who require follow up with hypertension or HIV receive prompt, same-day attention from medical providers.
Serve as a “back up” Medical Assistant when needed (due to staff absences, unexpected demand for services, etc.).
Ensure all patients whose primary language is not English have prompt access to real-time interpretation from a bilingual staff person or through the language assistance service.
Ensure Medical Assistants promptly, accurately, and consistently enter patient height, weight, vitals, and HIV test results (e.g., OraQuick tests) into electronic health record.
Ensure Medical Assistants and Customer Service Representatives scan all appropriate documentation and hard copy records and materials into electronic health record.
Ensure Medical Assistants properly stock work areas before the day begins.
Ensure all exam rooms are properly stocked for supplies needed for all types of visits including cervical cancer screening,
for prose. We need to decide what is prose vs list. For About the role: we have a paragraph describing nature of position. Could be multiple sentences. We'll put in
. For Responsibilities: we have many duties under ESSENTIAL JOB FUNCTIONS, broken into categories: Operational Efficiency, Direct Care Delivery, Regulatory Compliance, Quality of Care. Each category has bullet-like sentences. We'll turn each duty into
maybe. We must not repeat job title. Not include Job ID etc. We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is "EOE". Remove. Now produce HTML fragment. Structure:
About the role
... nature of position paragraph ...
Responsibilities
- ... each duty ... ...
Requirements
- ... each requirement ... ...
Qualifications
- ... each qualification ... ...
Skills
- ... each competency ... ...
Schedule
Full-time
We need to ensure we include all substantive info from the posting. Let's extract the nature of position paragraph: "NATURE OF POSITION: The Clinic Manager ensures all patients receive the highest quality primary, preventive, integrated behavioral health care. The Clinic Manager also ensures the clinic serves all patients in a prompt, efficient, and sensitive manner. Additionally, the Clinic Manager has primary responsibility for ensuring full compliance within the clinic with all accreditation standards (e.g., from the Joint Commission and NCQA) and specific program (e.g., Vaccines for Children, Ryan White, etc.). The Clinic Manager: Has primary responsibility for clinic workflow during all operating hours of the respective clinic (including functioning as a “back up” medical assistant as needed); Monitors logs and operational reports for accuracy and compliance with accreditation and program requirements; and Proposes and, upon approval of the Clinic Director and Executive Team, implements refined business processes to achieve the intended outcomes. Organizationally, the Clinic Manager is a member of the Clinical Operations team, working closely with the Clinic Director (CD), Customer Service Representatives (CSRs), Medical Assistants (MAs), Dental Assistants (DAs), Referral Specialists, Care Coordinators, Care Managers, and providers in facilitating direct patient care. While the Clinic Manager primarily serves one clinic site, the Clinic Manager may need to travel between sites and serve at alternative locations depending on the daily needs of the broader organization." We'll put that as prose in. Might be long but okay. Now Responsibilities: ESSENTIAL JOB FUNCTIONS includes many bullet points. Let's extract each duty. From the text: "Communicate any facility needs with Clinic Director or appropriate member of Operations Team. Order and maintain supplies and equipment and ensuring clinic has adequate inventory and is well-stocked. Ensure all clinic areas (including waiting rooms, exam rooms, bathrooms and staff work spaces) are well-maintained, clean, and safe. Other duties as assigned Orient new Medical Assistants and Customer Service Representatives in collaboration with support staff trainers. Provide regular performance feedback to Medical Assistants and Customer Service Representatives. Monitor and ensure that staff complete required annual e-training. Complete annual Performance Evaluations for Medical Assistants and Customer Service Representatives using feedback from MA and CSR trainers, providers, and other members of the Operations Team. Contribute to annual Performance Evaluations for Referral Specialists and enrollment staff as requested by the Clinic Director and Operations Team. Participate in continuing education and staff meetings and committees as requested. Participate in cross-training to assure ability to move among clinic support positions. Assist all sites in necessary staffing as requested. Maintain a strong and caring team with high morale and engagement. Operational Efficiency: Monitor clinical and front office staff to assure that the following processes are occurring appropriately: Check-in and registration process is completed thoroughly, accurately and timely (including verification of eligibility, housing status and required UDS data). Required forms and information are consistently provided to patient such as PHQ-9 Initial triage of patient is correctly entered into the EHR. Intercede when providers receive calls or requests to complete forms in order to resolve the matter or task the issue to a provider for prompt resolution but without interrupting the provider or workflow. Take initiative in assigning support staff to adjust for workload and assisting other team members whenever necessary and serve as a back-up for any front-desk position when needed (due to staff absences, unexpected demand for services, etc.). Mentor/coach Medical Assistants and Customer Service Representatives and ensure they are abreast of any changes regarding policies, procedures, and protocols. Assist Referral Specialists and enrollment staff and ensure their full integration into clinic flow. Monitor the entered charges by providers to ensure charts are completed promptly. Maintain an open line of communication with staff regarding any issues or concerns. Monitor wait times of patients each day and intervene as needed to assure timely care. Ensure that all patients are seen per policy and none are turned away. Monitor proper management of cash receipts. Assure patient satisfaction surveys are completed on set schedule. Direct Care Delivery: Ensure behavioral health staff are available to promptly see each individual patient as needed, either onsite or coordinated through telehealth. Ensure all referrals from dental staff for persons who require follow up with hypertension or HIV receive prompt, same-day attention from medical providers. Serve as a “back up” Medical Assistant when needed (due to staff absences, unexpected demand for services, etc.). Ensure all patients whose primary language is not English have prompt access to real-time interpretation from a bilingual staff person or through the language assistance service. Ensure Medical Assistants promptly, accurately, and consistently enter patient height, weight, vitals, and HIV test results (e.g., OraQuick tests) into electronic health record. Ensure Medical Assistants and Customer Service Representatives scan all appropriate documentation and hard copy records and materials into electronic health record. Ensure Medical Assistants properly stock work areas before the day begins. Ensure all exam rooms are properly stocked for supplies needed for all types of visits including cervical cancer screening,