Clinic Manager

About the role

Kinwell was founded on the principle of personalized, whole-hearted care for every patient, believing that the best healthcare is a conversation that includes nutrition, fitness, sleep, and behavioral health. Our clinicians and clinic support staff drive real change in patient well‑being, and we are setting a new standard for primary care that is more accessible, impactful, and holistic. We are dedicated to building great places to work, valuing all teammates and respecting a diversity of thought, ideas, and cultures—all focused on nurturing the health of those we serve. Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership, bringing agility to work every day and thriving on the opportunity to create something refreshing and new. The Clinic Manager plays a critical role in helping our clinics and teams advance strategic objectives while ensuring smooth daily operations of the Kinwell clinic in Spokane Valley, WA.

Responsibilities

• Manage clinic support staff and cultivate an environment of team building, integrity, patient/team member safety, continuous improvement, and reward and recognition of team members.
• Collaborate with clinician partners to ensure key metrics for effective patient throughput, improved patient outcomes, positive patient satisfaction, clinic safety, and efficiency are met.
• Oversee daily clinical operations, ensuring consistency in service delivery, workflow and clinic efficiency, and safe and timely patient care.
• Ensure all clinics adhere to local, state, and federal regulations, including healthcare-specific regulations such as HIPAA, OSHA, and CMS guidelines.
• Maintain accreditation and licensing requirements for each clinic.
• Assist in the development and execution of the clinic’s strategic goals, aligned with organizational growth objectives.
• Support staff scheduling and ensure adequate coverage during operational hours.
• Address staff concerns and escalate issues to the Practice Manager as needed.
• Handle escalated patient concerns and feedback, working to resolve issues promptly and proactively managing service recovery initiatives.
• Ensure the highest standards of patient care by monitoring and improving the patient experience within the clinic, aligning with Kinwell's values and regulatory requirements.
• Monitor clinical outcomes and lead quality improvement initiatives to enhance care delivery and clinic performance.
• Implement, monitor, and improve operational policies and procedures.
• Ensure compliance with HR policies and participate in recruitment and retention strategies.
• Manage clinic budgets, expenses, and financial performance.
• Monitor and analyze financial reports to ensure profitability and operational sustainability and identify cost-saving opportunities.
• Collaborate with the finance team to manage billing, collections, and revenue cycle processes.
• Ensure corporate initiatives and objectives are communicated to teams clearly and timely to ensure team buy‑in and alignment.
• Ensure Practice Manager has appropriate details to monitor and report against clinic launch KPI’s and suggest enhanced metrics where appropriate.
• Assist with education and coaching of staff on patient health metrics, turnaround times, performance, and any areas of opportunity to ensure a consistent improvement in health outcomes and positive experiences for all patients.

Requirements

• Three years of experience as a primary care clinic manager.
• Associate's degree in healthcare administration or equivalent working experience.
• Track record of achieving and maintaining exceptional Net Promoter Scores.
• Experience working with Epic or similar EMR.
• Experience with and knowledge of Medicare Advantage plans.
• Entrepreneurial outlook that thrives in an environment of uncertainty and with a willingness to progress in your career as our practice expands.
• CMA, RN or LPN with clinic management experience. (Preferred)
• Skilled in operating a computer in a Windows environment utilizing Outlook, Word, and Excel. (Preferred)
• Experience with increasing practice utilization. (Preferred)
• Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas. The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments. Occasional travel may be required. This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
• The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer. Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items. This role requires the ability to use a keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
• Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Benefits

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and ADD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance