Clinic Manager

About the role

The Office Manager is responsible for the leadership of both clinical and clerical staff within the practice. They oversee all day‑to‑day operational activities, facilitate a team effort to deliver a superior patient experience, create a highly functional, engaged team, and assume responsibility for the practice’s risk management.

Responsibilities

• Manages patient access to meet practice revenue/encounter and customer service targets.
• Maintains practice overhead to established financial target.
• Manages and maintains reports, participating/coordinating benchmarking, and data collection to support quality, service, risk, and medical expense reduction.
• Supervises, directs, and oversees responsibilities and duties of office staff to ensure productivity and efficiency of the office.
• Ensures that staff understands and follows established policies and procedures.
• Implements, defines, and supports policies and procedures in the practice with appropriate approvals.
• Supports academic integration by incorporating learners into the practice environment.
• Establishes and maintains accurate recordkeeping and filing systems for HR, payroll, billing, purchasing, accounts payable, clinical, and operational requirements.
• Communicates changes to physicians and employees in a timely fashion.
• Prepares purchase orders and accounts‑payable requests.
• Responsible for maintaining supplies, inventory, and ordering processes.
• Reviews and approves supply and service purchases as per protocol.
• Schedules office staff and verifies hours worked.
• Monitors and approves overtime and earned‑time‑off (ETO) for all employees.
• Approves payroll hours as per protocol.

Qualifications

• High School Diploma or GED with a minimum of 3 years of documented supervisory experience, or a Bachelor’s degree in Business or Health Services‑related field.
• Minimum of 3 years of progressively responsible supervisory and administrative experience (if High School diploma/GED).

Preferred Qualifications

• Proficient in medical terminology.
• Strong knowledge base of physician billing office practices.
• Demonstrated knowledge of ICD‑10 and CPT coding regulations and requirements.

Skills

• Excellent computer skills, including Word and Excel or similar software.
• Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff.
• Strong organizational skills.
• Ability to balance the needs of physicians with organizational initiatives.
• Demonstrates and promotes a strong commitment to achieving customer satisfaction.

Physical Requirements

• Must be able to move about the practice/department and between workstations.
• Must be able to understand directions (written and verbal), communicate, and respond to inquiries.
• Must be able to occasionally lift or carry light equipment or supplies.
• Must be able to input and retrieve information from a computer.