Clinic Manager

Position Summary

The primary responsibility of the Clinic Manager is to oversee the daily operations and activities of the clinic, including managing staff, ensuring compliance with accreditation standards, licensing, and regulatory requirements, and supporting administrative efforts related to FHPG compliance.

About the Role

This role requires a strong background in healthcare administration, with a minimum of three years of supervisory experience in physician practices. The ideal candidate will have formal training or licensure/certifications in healthcare administration, finance, or a related field, along with financial and analytical skills, excellent verbal and written communication, and extensive knowledge of insurance rules and coding systems.

Responsibilities

• Manages operating and capital budget expenditures and effectively corrects discrepancies in a timely manner.
• Ensures accreditation standards, licensing, and regulatory requirements for NHSC, CLIA, OSHA, Radiation Protection, HIPAA, OIG, and others as required by Federal or State statues and as applicable to that specific clinic.
• Develops, recommends, and implements policies and procedures for the clinic in conjunction with all FHPG with supervision, assistance, and monitoring from clinic.
• Hires, trains, counsels, coaches, and supervises staff with assistance from FH Human Resource department and FHC associated guidelines and policies.
• Solves patient complaints/concerns and reports appropriately to clinic administrators and FH MRH Risk Management.
• Implements, monitors, and improves effective reimbursement procedures, including CPT and ICD-10 coding, in compliance with established third party billing regulations, federal, state, commercial.
• Supports all administrative efforts regarding FHPG Compliance Plan, its implementation and ongoing maintenance.
• Maintains facility to provide a safe, comfortable, and effective environment.
• Coordinates and monitors patient appointment schedules, no shows, satisfaction surveys, and all tasks germane to patient flow and process, promoting access to medical area wherever possible.
• Promotes quality staff interaction on all levels as it impacts patients, providers, and internal and external stakeholders.
• Monitors patient safety by following applicable patient safety goals established by the FirstHealth as applicable to specific clinic.
• Coordinates annual safety and OSHA inspections utilizing FHC departmental resources.
• Performs daily charge reconciliations, prepares and submits daily, weekly, and monthly statistical and accounting information as required.
• Prepares and submits special project monitoring and reports as requested.
• Maintains compliant with HR payroll.
• Successfully implements Electronic Medical Records with assistance from IS and administration in a manner supportive of quality patient care, provider, and staff satisfaction and HIPAA compliance.
• Successfully applies Epic updates in a timely fashion while working toward enhanced production and greater patient convenience through pharmacy access, medication reconciliation, and continuity of care, communicating variances to providers.

Qualifications

• Prefer BS Degree in Business, Accounting, Finance, Healthcare Administration, Applied Science or equivalent.
• Minimum of three years’ experience in physician practice including supervisory responsibilities.
• Financial/analytical skills.
• Excellent verbal and written skills.
• Excellent customer service skills.
• Extensive knowledge of insurance rules, including but not limited to reimbursement, third party payers, pre-certification, ICD-10 and CPT coding.
• Ability to lead others.
• Maintain strict confidentiality of medical, financial, and staff related information.
• Able to perform several tasks at once in an organized manner.
• Extensive knowledge of various medical software systems.
• Strong organizational and people skills.
• Strong sense of Customer Service.