Clinic Manager

About the Role

Community Medical Services (CMS) is hiring a Clinic Manager to help individuals suffering from opioid and other substance addictions gain access to care. By leveraging prior supervisory experience, you will ensure the smooth daily operation of the clinic, providing a safe place for anyone beginning their recovery journey. The role supports a mission‑driven, supportive, and engaging work environment where contributions are valued.

Responsibilities

• Hire, train, and guide the patient services team and supervisors.
• Determine staffing standards for clinics based on patient care needs, workflow, and other clinical requirements.
• Identify, de‑escalate, and resolve patient concerns as they arise.
• Work with Quality and Compliance to ensure adherence to state and federal requirements for clinic staff.
• Coordinate patient care, including managing patient flow at the site.
• Establish key performance indicators (KPIs) for customer service standards and model expected behaviors that demonstrate service excellence.
• Manage outside agency inspections and assist in plans of correction or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm).
• Collaborate with the assigned Clinical Coordinator to address grievances, appeals, and complaints from clients and oversight agencies.
• Partner with the Regional Operations Director to develop business plans for new programs and strategic initiatives.
• Develop policies and procedures for division functions, streamline processes, and drive quality‑improvement initiatives.

Requirements

• High School Diploma required.
• At least two (2) years of experience in behavioral health or health services preferred.
• Prior supervisory experience, or experience leading individuals or teams, required.

Qualifications

• Confidence in managing clinic staff, investing in their training, and supporting their development.
• Ability to foster a communicative, positive environment that encourages high performance.
• Growth‑oriented mindset; able to work with leadership on business planning and strategic initiatives.
• Strong systems thinker; capable of developing policies, streamlining processes, and monitoring performance.
• Commitment to quality improvement and compliance with regulatory standards.

Benefits

• Subsidized medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Short‑ and long‑term disability insurance.
• Life insurance.
• Paid sick, vacation, and holiday time.
• 401(k) retirement plan with employer match.
• Tuition and CME reimbursement up to 100%.
• Employee Assistance Program for mental health and wellness.
• Ongoing professional development opportunities.

About Community Medical Services

Community Medical Services (CMS) is a CARF‑accredited addiction treatment program offering outpatient medication‑assisted treatment and individual/group counseling for opioid use disorder. Headquartered in Arizona, CMS operates more than 70 treatment clinics across 14 states, dedicated to addressing the opioid epidemic in underserved communities.