Clinic Experience Associate
Rock Valley Physical Therapy · Blue Grass, IA · 6 days ago
On-siteOTHRFull-time
About the role
As a full-time Clinic Experience Associate, you'll play a crucial role in delivering outstanding customer service and ensuring the smooth operation of Rock Valley Physical Therapy's clinic in Blue Grass, IA.
Responsibilities
- Greeting and checking in patients with warmth and professionalism
- Scheduling appointments and managing the clinic calendar
- Verifying insurance and collecting accurate patient information
- Answering phone calls and responding to patient inquiries
- Supporting the front desk with a focus on detail and organization
Why Rock Valley?
- Build relationships with patients and team members alike
- Positive energy, teamwork, and commitment to exceptional care
- Competitive salary, bonus, and comprehensive benefits package
- Health insurance, profit share, 401k retirement plan, and exceptional working environment
What You Bring
- A passion for delivering outstanding customer service
- Experience in a fast-paced, people-focused environment
- Strong organizational and communication skills
- Willingness to learn and grow within a supportive team