Clinic Director

Clinical and Administrative Responsibilities

• Direct and supervise work activities of medical, non-clinical, administrative, security, and maintenance functions.
• Evaluates work of behavioral health staff.
• Responsible for the resolution of any issues related to patient care and clinic workflow.
• Oversee fiscal operations, including accounting, planning budgets, authorizing expenditures, and analyzing financial reporting.
• Communicate and clarify current policies and procedures to all employees to ensure compliance with all applicable laws.
• Maintain computerized record management systems to store and process data such as personnel activities and information to produce reports.
• Create reports to inform management of the status and implementation of programs, services, and quality initiatives.
• Document incidents through the incident reporting application (My Insight).
• Create corrective action plans (CAPs) as needed.
• Participate in and follow up with People & Culture, Justice Center, OASAS, and ACS investigations.
• Ensure appropriate response to emergency situations, including clinic closure, inclement weather, and states of emergency.
• Sign off on admissions, transfers, and discharges, ensuring proper documentation.
• Serve as Program Director as defined by OASAS Regulations.
• Provide coverage for other clinics as needed.
• May work on a rotation basis on Saturdays and select holidays.
• Ensure that all staff maintain the appropriate current licensure or credentials to perform their job duties.

Community Engagement Responsibilities

• Consult with referents, business partners, community groups, and other organizations to discuss service issues, enhance public relations, and respond to community needs/concerns.
• Participates in community planning board activities as needed.

Leadership Responsibilities

• Monitor service mix and adjust to ensure maximum billing.
• Achieve and maintain the agency’s standards of excellence in terms of regulatory compliance, fiscal integrity, and quality of care, patient satisfaction, and staff satisfaction.
• Implement organizational policies and procedures for the clinic.
• Maintain communication between clinical and administrative staff at the clinic.
• Effectively communicate with departmental and corporate leadership.
• Maintain awareness of advances in healthcare, behavioral health, leadership and management models in a changing regulatory and financial landscape.

Required Qualifications

• Licensed Clinical Social Worker (LCSW) required.
• Masters in a Human Services Field preferred, or MBA or management related graduate degree.
• CASAC (Credentialed Alcoholism and Substance Abuse Counselor) preferred.
• Minimum of 6 – 8 years of clinical work experience in the Behavioral Health field.
• Minimum of three (3) years of clinical work experience in the SUD treatment field.
• Minimum of three (3) years supervisory experience, at least one of which is in the Substance Use Disorder Treatment field.
• Must complete Clinical Supervision Foundations Training I and II within six months of hire.
• Understanding and knowledge of urban community problems and its relation to healthcare, behavioral health, substance use disorders, co-morbidity and homelessness.
• Comprehensive knowledge of relevant state and federal regulations and deliverables required by contracts between StartCare and funding agencies.
• Experienced in Healthcare Facility Administration, specifically financial/budgets management, performance management and patient quality management.
• Excellent interpersonal skills, effective communication skills (written and oral); the ability to problem solve; the ability to motivate, develop and coach individuals and groups; the ability to appropriately confront issues/problems; and critical thinking skills.
• A strong commitment to furthering institutional performance measures through interdisciplinary teamwork is essential.
• Bilingual English and Spanish language a plus.

Additional Requirements

• Intermediate to Advanced knowledge of the Microsoft Office Suite of Applications.
• Experience using an electronic medical record system.
• Proficient knowledge of the internet and the use web-based applications.
• Expected travel is up to 20% of time to participate in staff trainings and management development programs.

Supervisory Responsibilities

• This position supervises the Assistant Clinic Director, Behavioral Health Services, and the Behavioral Health Supervisor.