Clinic Coordinator - Physical Therapist

About the Role

As Clinic Coordinator, you will lead day-to-day operations of up to two clinics, ensuring each clinics' growth, profitability, and high-quality care delivery. You'll mentor a clinical team while managing your own patient caseload.

Responsibilities

• Patient Care
  • Provide one-on-one physical therapy sessions
  • Develop individualized care plans and treat patients through all therapy phases, using evidence-based approaches to restore optimal function.
  • Complete daily patient care, progress, and discharge notes.
  • Attend weekly case management meetings with the care team and communicate continuously with referring physicians and referral sources.
  • Ensure documentation, clinical logs, and checklists follow Engage's policies and procedures.
  • Handle patient, family member, or DPOA questions, concerns, or complaints, collaborating with internal leadership to resolve any issues.
• Staff Management
  • Lead and supervise clinical staff (PTs, PTAs, OTs, OTAs, SLPs), ensuring high performance and a supportive work environment.
  • Create and lead annual staff performance reviews, providing ongoing feedback and mentorship.
  • Participate in hiring, training, and onboarding of clinical team members
  • Prepare and lead staff meetings, addressing any team issues.
  • Serve as a mentor or clinical instructor through Engage's New Grad Mentorship and Student Affiliation Programs.
• Clinic Management
  • Manage clinic schedules and ensure appropriate patient appointments in coordination with the Director of Quality Assurance.
  • Prepare and submit weekly reports on KPIs, including visit rates, cancellations, and other metrics.
  • Oversee the maintenance and cleanliness of the facility.
  • Develop ideas for new program initiatives and assist with their implementation.
  • Address any incidents involving patients, visitors, or staff, and ensure compliance with Medicare, state, and federal regulations.

Qualifications

• 2+ years as a physical therapist in a senior therapy setting
• Previous leadership experience
• Excellent patient care and communication skills
• Ability to multitask and provide an exceptional patient experience
• Passion for patient outcomes and the ability to motivate a team
• Knowledge of clinic KPIs, reporting, and analysis
• Proficiency in Google Docs, Sheets, and/or Microsoft Word, Excel
• Graduate of an accredited physical therapy program
• Active or pending NH state license to practice physical therapy

Benefits

• 401(k) with a match
• 4 weeks of accumulated time off
• 6 paid holidays
• Bonus Incentive Plan
• Competitive compensation and benefits package
• Continuing Education Reimbursement of up to $1000 annually
• Medbridge subscription for unlimited online CEUs
• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Insurance
• Flexible work schedule