Patient Care Coordinator - Physical Therapy clinic

About the role

We are seeking an experienced and highly professional Patient Care Coordinator who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.

Responsibilities

• Provide a warm and professional welcome to all patients and visitors
• Deliver exceptional customer service and patient support throughout the care process
• Communicate effectively with patients, clinicians, referral sources, and internal departments
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations
• Ensure accurate patient registration and data entry within the EMR system
• Review patient charts for completeness and accuracy
• Manage patient scheduling and appointment optimization to maintain clinic efficiency
• Cookordinate communication with referral sources and assist with follow-ups
• Answer and triage incoming phone calls in a professional and timely manner
• Collect copays, patient balances, and verify insurance information
• Perform scanning, faxing, and other administrative duties
• Support clinicians and assist with patient care coordination when needed
• Maintain organized documentation and ensure compliance with office procedures

Qualifications

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
• Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred
• Strong knowledge of insurance benefits verification and common insurance terminology
• Proven ability to manage high patient volumes while maintaining accuracy and professionalism
• Excellent customer service, communication, and interpersonal skills
• Strong organizational, multitasking, and problem-solving abilities
• Comfortable working collaboratively within a team-oriented clinical environment