Patient Care Coordinator - Physical Therapy Clinic

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

About the role

Pure Physio is a modern, privately owned orthopedic and sports physical therapy practice committed to providing exceptional care. They are seeking a Patient Care Coordinator who can contribute to the practice's growth and make a positive impact on patients' lives.

Responsibilities

• Welcome every patient with warmth and professionalism
• Build positive relationships with patients and families
• Ensure every patient has an exceptional experience from start to finish
• Answer questions and assist patients throughout their course of care
• Maintain a clean, organized, and inviting reception and treatment area
• Front Office Operations
• Answer incoming phone calls promptly and professionally
• Schedule new patient evaluations and follow-up appointments
• Manage provider schedules and appointment flow
• Confirm upcoming appointments
• Verify insurance benefits when needed
• Collect co-pays, balances, and patient payments
• Maintain accurate patient records using our EMR system
• Communicate with physicians, referral sources, and insurance companies
• Clinic Operations
• Prepare treatment areas before patients arrive
• Maintain clinic cleanliness and organization throughout the day
• Ensure supplies remain stocked and the clinic operates efficiently
• Support therapists with daily operational needs
• Marketing & Practice Growth
• Help create an exceptional patient experience that encourages referrals
• Participate in internal marketing initiatives and patient appreciation events
• Aid in social media content, testimonials, and success stories
• Help strengthen relationships with local physicians, gyms, schools, and community partners
• Contribute ideas that improve patient satisfaction and practice growth

Qualifications

• Loves interacting with people
• Exceptional communication skills
• Positive, energetic, and outgoing personality
• Thrives in a fast-paced environment
• Holds high standards of organization and detail
• Takes initiative without being asked
• Works well independently and as part of a team
• Dependable and professional
• Wants to grow with a small business

Preferred Qualifications

• Experience in a medical office, physical therapy clinic, chiropractic office, dental office, or other healthcare setting
• Customer service or hospitality experience
• Experience with scheduling and administrative responsibilities
• Comfortable using computers and learning new software
• Experience with insurance verification (though not required)

About Us

Pure Physio is dedicated to providing exceptional care and fostering a supportive team culture. They offer competitive pay, opportunities for career advancement, and a modern, clean private practice environment.

What We're Looking For

The ideal candidate should have:

• Loves interacting with people
• Exceptional communication skills
• Positive, energetic, and outgoing personality
• Thrives in a fast-paced environment
• Holds high standards of organization and detail
• Takes initiative without being asked
• Works well independently and as part of a team
• Dependable and professional
• Wants to grow with a small business