Clinic Coordinator - Northwest

About the role

An exempt position responsible for managing the daily operations related to primary care in line with Gonzaba Medical Group’s clinical practice standards. Provides operational guidance and leadership to clinical staff on patient-related issues, ensuring the highest quality, personalized patient care and positive working relationships with the healthcare team. Supports the Gonzaba coordinated care model by collaborating with providers and support departments to maintain a patient-centered approach.

Supervisory Responsibilities

• Nursing staff and related medical support staff including LVNs and medical assistants

Responsibilities

• Acts as a role model and ensures team compliance with customer service standards
• Provides leadership, direction, and support to medical assistants and LVNs on outpatient care, medications, or scheduling
• Participates in educational programs as needed
• Demonstrates adaptability and willingness to travel in support of job responsibilities
• Exercises tact and courtesy when dealing with patients, visitors, physicians, and co-workers
• Maintains strict confidentiality
• Studies trends and monitors clinic reporting on metrics such as schedule utilization, access, no-show rates, and customer service concerns; suggests solutions in collaboration with clinic leadership
• Monitors clinic RMH and HEDIS scores using weekly reports to ensure pods are trending toward organizational goals; develops improvement plans for underperforming teams
• Facilitates key meetings including pod meetings and bi-monthly clinical team meetings
• Ensures appropriate clinic staffing for clinical teams and providers
• Approves timesheets and PTO requests for clinical support teams
• Maintains schedule templates within the EMR by blocking schedules for meetings and PTO as necessary
• Works with department leadership to edit or create EMR templates based on clinic needs or provider requests
• Provides direct supervision to nurses and subordinate staff, ensuring appropriate assessment and treatment of patient health
• Serves as a key problem-solving resource for staff on patient care issues
• Maintains the clinic with proper supplies and equipment
• Monitors medical and office supplies to prevent over-ordering and ensure budget compliance before approving weekly orders
• Oversees clinical nursing care, ensuring compliance with regulations and standards including quality assurance, confidentiality, and medical record documentation
• Analyzes clinic budget to prevent overspending and unnecessary costs
• Interviews, hires, trains, provides coaching, and terminates clinic staff as needed
• Ensures customer service is maintained at the highest level throughout the clinic, including clinical teams, physicians, and peers
• Requires driving a company or personal vehicle; must successfully complete a motor vehicle history check, possess and maintain a current valid Texas Driver License, and provide proof of current insurance to be eligible for mileage reimbursement

Work Environment

• Clinic environment
• Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment

Mental / Physical Requirements

• Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking
• May need to lift up to 40 lbs. without assistance
• Close vision and ability to adjust focus
• Must be able to work efficiently under pressure