Clinic Coordinator- MA

Position Summary

The Clinic Coordinator manages the PACE Clinic flow which includes the scheduling of clinic appointments, assisting providers and IDT members, facilitating and coordinating participant care and anticipating participant and provider needs. The Clinic Coordinator expands upon the role of Medical Assistant (MA) to assume a greater degree of responsibility, taking a lead role in coordinating PACE clinic activities by overseeing the MAs, addressing identified barriers, resolving appointment scheduling issues and ensuring adequate communication within the PACE clinic and IDT.

Responsibilities

• Participates in ongoing training of MAs and orientation of new MAs
• Displays excellent customer service skills
• Assists participants to resolve concerns around care coordination in the PACE clinic
• Captures and maintains proficiency in the use of the electronic medical record as it pertains to workflows for the medical assistant
• Trains MAs in the implementation of new workflow changes
• Oversees review of all providers’ schedules for appropriate scheduling
• Oversees ordering of clinical supplies with supervisor approval
• Participates in departmental process redesign, QI activities and special projects as assigned
• Maintains quality control for all lab testing equipment (ie. Clinitech; Co-Ag, Hemocue)
• Checks exam room equipment (ophthalmoscope; otoscope, exam lamp) to ensure working order. Reports issues/ensures equipment functioning properly including maintain and changing bulbs as needed
• Affords assistance in the maintenance of all participant education materials
• Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation
• Ensures exam rooms are kept clean and fully stocked with both medical and clerical supplies
• Acts as a resource and role model to staff. Assists in identifying role conflicts
• Maintains excellent punctuality and attendance

Experience

• Certified Medical Assistant with experience working in medical practice management, ambulatory care or Emergency Department

Skills & Abilities

• Demonstrated ability to communicate effectively both verbally and in writing
• Computer Skills- EPIC, Windows

Qualifications

• Meets medical assistant skill level with addition of demonstrated leadership ability

Benefits

Starting at $26.60/hr up to $40/hr based on relevant experience