Clinic Coordinator

Primary Responsibilities

Lead Daily Operations: Oversee the seamless flow of the clinic, from scheduling appointments and managing patient records to ensuring all documentation is accurate and complete.

Be the Patient’s Advocate: Act as a trusted liaison between providers and patients, answering questions, offering guidance, and providing personalized support to help patients achieve their goals.

Create Memorable Experiences: Deliver unparalleled service, going above and beyond to exceed patient expectations and make every interaction exceptional.

Drive Clinic Success: Quote fees, collect payments, and maintain a professional, welcoming environment that reflects our brand’s commitment to excellence.

Inspire and Support: Cheerlead patients through their weight loss journey, participate in practice marketing, and contribute to a positive, team-oriented culture.

Administrative Duties

• Utilize a multi-line phone system to answer and appropriately route all incoming calls.
• Carry out follow-up calls to discuss patient progress and address concerns.
• Refer non-routine, sensitive, or complex requests to the appropriate staff member.
• Maintain a friendly environment, greet patients, and uphold outstanding standards.
• Absorb daily inventory levels of clinical and office supplies.
• Perform daily scanning and uploading of documents in patient files.
• Train additional staff on daily procedures when requested by the office manager and/or physician.
• Participate in clinic marketing efforts and provide ongoing support to promote clinic profitability and success.

Must Have Qualifications

• Experience: Proven background in a medical office, ideally in an elective setting (e.g., med spa) or a physician’s office with a focus on high-end customer service.
• Communication: Outstanding written and verbal skills to engage and inspire patients.
• First Impressions: A natural ability to leave a lasting, positive impact from the moment you meet someone.
• Organization: Efficient, detail-oriented, and skilled at prioritizing tasks with consistent follow-through.
• Tech Savvy: Proficient in Microsoft Word, Excel, and electronic medical record software.
• Reliability: Punctual, dependable, and equipped with reliable transportation.
• Attitude: A positive, can-do mindset with an eagerness to learn and grow in a medical office environment.

Schedule, Compensation & Benefits

• Schedule: Flexible hours tailored to clinic needs (specific hours to be discussed during the interview process).
• Compensation: [Competitive, Commensurate with Experience]
• Benefits: Paid time off 401K with employer match While health benefits are not offered at this time, you’ll gain invaluable experience in a rewarding, patient-focused environment with opportunities for growth.