Clinic Coordinator Lead U

About the role

The University of Minnesota Health Clinics and Surgery Center (CSC) Clinic Coordinator team ensures that patients, their families, and guests have an unparalleled excellent experience at the CSC. The team is responsible for the professional and efficient operation of patient check-in and check-out processes, as well as administrative and scheduling activities for the clinic(s) they support. They actively use and embrace clinic and technological enhancements to support scheduling and checkout processes. The team works collaboratively with a large inter-professional team to best support both the needs of the patients and the clinic.

Responsibilities

• Serve as a specialty-specific clinic resource for the CSC wing and floor in which you are assigned.
• Proactively identify opportunities for improvement and assist management with a minimum of 2 projects per year and as needed.
• Take leadership with clinic partners and stay current with Joint Commission standards and regulatory standards to assist in regulatory readiness and clinic preparedness.
• Provide mentoring and guidance to Clinic Coordinators in their numerous job functions.
• Consistently collaborate with Concierge, Call Center, clinical teams, and leadership to foster good relationships between and within teams.
• Serve as a specialty-specific clinic resource and subject matter expert.
• Assure pre-appointment management is complete, including arranging accommodations or scheduling interpreter services for patients' visits.
• Train new staff and assist in continuous learning for Clinic Coordinators.
• Float to other clinics and help perform Clinic Coordinator duties as needed.
• Attend and actively participate in clinic huddles on a daily basis.
• Demonstrate excellent communication consistently, both written and oral.
• Utilize strong customer service skills and promote the organizational philosophy of patient-centered care to proactively meet the needs of all patients and their families.
• Maintain awareness of multiple competing situations needing attention and prioritize to assure patient/guest needs are met while maintaining a pleasant, friendly demeanor.
• Complete, guide, and teach check-in workflows and determine when additional support is needed.
• Accurately coordinate and schedule future appointments and/or procedures following a patient visit with the provider.
• Resolve non-clinical patient issues, provide backup, and coverage as needed.
• Demonstrate an audible, friendly, professional, and well-mannered speaking voice.
• Support business needs of the clinic by completing administrative tasks needed for the team to complete their work.
• Monitor provider schedules, clinic waitlists, recalls, work queues, and reschedules.
• Register and schedule referrals for new patients as necessary.

Requirements

• Two years of post-high school education or related healthcare specialty experience or office management education/training.
• 1 year in a Clinic Coordinator/Concierge role with 6 of those months being in a Senior Clinic Coordinator position performing all responsibilities and expectations proficiently and with minimum oversight.

Preferred Qualifications

• A.A./A.S. in healthcare or business-related area.
• 1 year in the Senior Clinic Coordinator role performing all responsibilities and expectations proficiently and with minimum oversight.
• Previous leadership experience.

Benefits

Fairview offers a generous benefits package, including but not limited to:

• Medical, dental, and vision coverage.
• Paid time off (PTO) and vacation.
• Safe and sick time.
• Tuition reimbursement.
• Retirement plans.

For additional information, visit Fairview Benefits.