Clinic Coordinator

Responsibilities

• Create a welcoming experience for all patients entering the building.
• Maintain confidentiality of all patient information in alignment with HIPAA regulations.
• Register new patients and assist them in completing registration forms.
• Obtain and enter accurate demographic information into organization’s EHR.
• Verify insurance and provide information regarding MCC’s discount program.
• Collect, record payments and discuss financial arrangements with patients.
• Schedule appointments using MCC’s scheduling protocols.
• Act as a liaison for the patients and the organization by directing calls appropriately and using sound judgement in handling calls, especially with upset patients.
• Understand and implement basic de-escalation techniques.
• Understand when to escalate interactions to a supervisor.
• Answer phones, screen patients, and respond to phone messages.
• Make outbound calls to reschedule appointments, respond to provider, clinical staff requests to call patients.
• Maintains reception and front desk areas to ensure they are clean, presentable, and inviting.
• Performs other related duties as assigned.

Qualifications

• A high school diploma or equivalent required.
• General office skills required, including how to use typical office equipment, such as telephones, computers, fax machines and scanners.
• Bilingual Spanish/English or other fluencies preferred.
• Previous experience in customer service or health care setting preferred.
• Experience in EMR or data entry preferred.

Knowledge, Skills, And Abilities

• A good understanding of basic mathematics.
• Skilled in problem-solving, prioritization, and decision making.
• Excellent organization and time management skills.
• The ability to work with and communicate effectively with a diverse group of people and cultures.
• A desire and ability to learn and apply knowledge to new scenarios and situations.
• Participates in developing and monitoring performance improvement activities.
• The ability to collaborate and work cooperatively with others.
• The ability to respond in a professional and timely manner to requests.
• The ability to respond professionally to stressful situations, and deescalate when necessary.