Clinic Community Liaison, Bureau of Public Health Clinics

About the role

The Bureau of Public Health Clinics (BPHC) seeks to hire a Clinic Community Liaison. This position will work closely with the Clinic Manager.

Responsibilities

• Expand BPHC Sexual Health Services to historically underserved, underrepresented, marginalized and communities of color throughout NYC.
• Work with community organizations and gatekeepers that service these identified populations so that barriers to HIV prevention/treatment care are provided and available to all.
• Work with partner community-based organizations and facilities to schedule appointments in the Electronic Medical Appointment (EMR) for clinic services.
• Respond to the community via phone and in-person inquiries regarding the Bureau of Public Health Clinical services.
• Prepare letters for Clinicians to be delivered to patients that need to be outreached to return to the clinic for additional service and or treatment.
• Prepare Triage/intake cards for the next day and to ensure that members of the public needing our sexual health services receive timely services.
• Strategize and increase access of PrEP continuity services to historically underserved, underrepresented, marginalized and communities at increased risk for HIV infection including heterosexual women, Transgender, Gender Non-Confirming and Non-Binary (TGNCNB) women, and Black and Latino Young Men who have Sex with Men (YMSM), ensuring equal health is available to all in NYC.
• From a health equity lens, identify and address real time feedback/concerns from stakeholder, communities and community organizations.
• Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have and facilitating accordingly based on patient's needs.
• Assist with reviewing her charts for errors by assisting in the QA and QI processes and thus ensuring that errors are limited and thus ensuring the quality of data collected and entered into our EMR is accurate.
• Train employees, observe and report progress to Clinic Manager.
• Triage incoming patients and promptly and appropriately obtain relevant adequate information to make a proper referral.
• Review with patient their reason for visit and continue services for screening-only patients in the express clinic by entering data into EMR.
• Record relevant data in the corresponding database and EMR records, identifying and issues with appropriate parties.
• Working in collaboration with appropriate units for EMR updates.
• Testing and updating the incoming Telemedicine phone messages.
• File patient's chart daily under current day.

Qualifications

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Benefits

• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Pay

$44,545.00 – $61,000.00

Schedule

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.