Clinic Liaison

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have: - Position: #703201 (job ID) - not heading, can be in a short p or dropped. - Department: Health Services - Reports to: Front Office Manager - Shift Differential Premium: Plus $1.75 per hour for hours worked between 6pm-6am (this is pay differential) - Schedule: Monday-Tuesday 10:00am-7:00pm and Wednesday-Friday 8am-5pm - Status: 100%, Full-Time, Non-Exempt, Union - Probation: 90 Days - Benefits: Medical, Dental, Vision, Life Insurance, Long Term Disability, Employee Assistance Program, and a 403B retirement plan. - Center’s Mission: Building a world where LGBT people thrive as healthy, equal, and complete members of society. - DEPARTMENT SUMMARY: ... (some prose) - JOB SUMMARY: Under the direct supervision of the Program Supervisor, the Clinic Liaison will be responsible for the following: Essential Functions (list) - Job Qualifications And Experience: list. We need to map to sections: About the role (maybe JOB SUMMARY + department summary?), Responsibilities (Essential Functions list), Requirements (maybe qualifications?), Qualifications (maybe same?), Skills (maybe specific skills like typing speed, computer software, bilingual), Benefits (list), Pay (Shift Differential Premium?), Schedule (schedule). We must not repeat job title as heading. We must not include Job ID/requisition numbers as headings; we can put them in a short p. We must remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions, navigation, cookie, legal. At end there is EEO statement and vaccination policy and contact email. Those should be removed. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from posting except boilerplate. We need to decide sections. Potential sections: - About the role: could include Department Summary, Mission, maybe Job Summary? But we need to avoid filler. The posting includes "Center’s Mission" and "DEPARTMENT SUMMARY". Those are substantive. Could combine into About the role. - Responsibilities: the Essential Functions list under JOB SUMMARY. - Requirements: maybe the probation, status, shift differential? Actually those are more about job details. Could be "Job Details" but not in allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content to these headings. Let's extract: About the role: Could include Department Summary, Mission, maybe Job Summary (supervision). That seems appropriate. Responsibilities: Essential Functions list. Requirements: Could include "One to two years of healthcare office experience preferred; Able to work flexible hours including Saturdays and evenings; ..."? Actually those are qualifications. But we have Qualifications and Skills separate. Qualifications: Could include "Knowledge of or experience working with the LGBTQ community...", "A passion for the Center’s work...", "One to two years of healthcare office experience preferred", "Able to work flexible hours including Saturdays and evenings", "Strong organizational, detail and interpersonal skills...". But many of those are skills. Skills: Could include "Excellent verbal and written communication skills; Typing speed of forty-five (45) wpm; Knowledgeable in computer software...; Strong customer service skills required; Bilingual skills, a plus (English/Spanish fluency preferred); Demonstrated ability to work effectively with people of diverse...". Pay: Shift Differential Premium: Plus $1.75 per hour for hours worked between 6pm-6am. Also maybe base pay not given, so we only include if stated. So we can include Pay section with that differential. Schedule: Monday-Tuesday 10:00am-7:00pm and Wednesday-Friday 8am-5pm. Benefits: list. We also have Status: 100%, Full-Time, Non-Exempt, Union; Probation: 90 Days. Where to put? Could be under About the role or Requirements? Not exactly. Could be part of About the role as job details. But we have no heading for that. Could incorporate into About the role paragraph. We must not create sections with filler. So we need to ensure each heading has real content. Let's draft:

About the role

Department: Health Services. Reports to: Front Office Manager. Status: 100%, Full-Time, Non-Exempt, Union. Probation: 90 Days. The Los Angeles LGBT Center’s mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society. As the nation’s largest and most experienced provider of LGBT medical and mental health services, the Center helps LGBTQ people lead healthier, happier lives by keeping their minds and body well; all services are free or low cost. The Center is also one of the few Federally Qualified Health Centers with providers specializing in primary care for LGBTQ people and a research team advancing care and treatment.

That includes department summary and mission.

Responsibilities

• Adhere to and assist in the implementation of all Business Office procedures
• Rotate on a monthly basis to all departmental stations including Front Desk, Medical Records, and Phones
• Greet clients at the reception area and during telephone conversations to ensure a welcoming, pleasant and professional response to all clients and interoffice relations
• Front desk reception, including patient check-in, scheduling of patient’s appointments, and making preliminary assessments of clients in order to ensure appropriate client services
• Record all collections of client payments or co-pays for services rendered, and assure accurate monetary transactions, daily balancing and reconciliation sheets
• Maintenance of all daily and monthly schedules for medical, mental health and social services personnel
• Check client’s eligibility status with insurance carrier including completing Medi-Cal reservations for care (TARs)
• Assist in the maintenance of the medical records filing system, including routing charts to providers, accurate record-tracking, filing medical records, loose-sheet sorting and filing
• Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures
• Clinic phone coverage, including scheduling and canceling appointments, placing appointment reminder calls, and providing general information about services offered
• Train and work with clerical volunteers as needed
• Perform daily administrative functions as assigned, such as word processing, general communications (voice, written and electronic)
• Attend and actively participate in staff meetings including internal staff trainings as needed
• Special projects and other duties as assigned

Requirements

One to two years of healthcare office experience preferred; able to work flexible hours including Saturdays and evenings.

But we also have qualifications list. Maybe we split: Qualifications (knowledge/experience, passion) and Skills (communication, typing, software, bilingual, etc.). Let's do:

Qualifications

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people

Skills

• Excellent verbal and written communication skills
• Typing speed of forty-five (45) wpm
• Knowledgeable in computer software, with the ability to work: word processing, spreadsheets, Internet, etc.
• Strong customer service skills required
• Bilingual skills, a plus (English/Spanish fluency preferred)
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment
• Strong organizational, detail and interpersonal skills, with a demonstrated ability to work as a team member in a high-client volume environment

But note that "Strong organizational, detail and interpersonal skills..." appeared in qualifications list originally; we can put under Skills. Now Pay:

Pay

Shift differential premium: plus $1.75 per hour for hours worked between 6 pm and 6 am.

Schedule:

Schedule

Monday–Tuesday: 10:00 am–7:00 pm; Wednesday–Friday: 8:00 am–5:00 pm.

Benefits:

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Long Term Disability
• Employee Assistance Program
• 403B retirement plan

We should also include the shift differential premium maybe as part of Pay. Good. We must not include any boilerplate like EEO, vaccination policy, contact email. Remove. Check that we haven't repeated job title as heading. No. We have not included Job ID/requisition numbers as heading; we omitted them entirely. Could we include them in a short p? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." We dropped it entirely; that's okay. We must preserve ALL substantive information. Did we miss any? Let's review original text: - Position: #703201 (dropped) - Department: Health Services (in About) - Reports to: Front Office Manager (About) - Shift Differential Premium: Plus $1.75 per hour for hours worked between 6pm-6am (Pay) - Schedule: Monday-Tuesday 10:00am-7:00pm and Wednesday-Friday 8am-5pm (Schedule) - Status: 100%, Full-Time, Non-Exempt, Union (About) - Probation: 90 Days (About) - Benefits: list (Benefits) - Center’s Mission (About) - DEPARTMENT SUMMARY (About) - JOB SUMMARY: Under the direct supervision of the Program Supervisor, the Clinic Liaison will be responsible for the following: Essential Functions (we captured responsibilities list; we missed the supervision line maybe? It says "Under the direct supervision of the Program Supervisor, the Clinic Liaison will be responsible for the following:" That's part of job summary; we could include in About the role or Responsibilities intro. Could add a sentence: "Under the direct supervision of the Program Supervisor, the Clinic Liaison will be responsible for the following:" as a p before the ul. Let's add that. - Job Qualifications And Experience list: we split into Qualifications and Skills. Did we capture all? Let's list original qualifications: Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people; A passion for the Center’s work and its mission to make the world a better place for LGBTQ people; One to two years of healthcare office experience preferred; Able to work flexible hours including Saturdays and evenings; Excellent verbal and written communication skills; Strong organizational, detail and interpersonal skills, with a demonstrated ability to work as a team member in a high-client volume environment; Typing speed of forty-five (45) wpm; Knowledgeable in computer software, with the ability to work: word processing, spreadsheets, Internet,