Community Partnerships Clinic Liaison

Compensation Range: $18/hr - $19/hr, commensurate with experience

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget; Housing Works covers most of the plan cost, with your portion based on salary
• Immediate PTO accrual, up to 30 days earned in the first year
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks

Overview

This position supports Housing Works' mission to connect new and existing clients/patients to programming through an efficient and friendly customer experience. The Community Liaison works as an Extender to the Account Management team and provides a warm welcome for clients the Account Managers are connecting to Housing Works. The ideal candidate is outgoing, personable, articulate, organized, and persistent in their mission to connect individuals to care. The Community Liaison ensures that clients/patients have an unparalleled, excellent experience at Housing Works Community Health Center.

The person in this position must be sensitive, flexible, and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation, or other special needs as reflected in the ability to communicate with staff and/or clients. They must also uphold and advance the values, ethics, knowledge, and mission of Housing Works.

Responsibilities

• Maintain knowledge of Housing Works' programming, screening tactics, and eligibility requirements, and effectively articulate the benefits to eligible clients/patients
• Assist in enrolling clients or registering patients in programming and help clients access entitlements, health insurance, and benefits if barriers present
• Coordinate client transportation and ensure client adherence to initial visits and appointments
• Navigate new clients/patients throughout the Health Center site during the day of appointment and deliver patients’ courtesy lunches during their visit
• Provide follow-up support to ensure client/patient adherence to referrals made, including follow-up calls and/or emails to Partner/Case Manager
• Document and critically think through possible solutions for customer service issues
• Assist the team in organizing outreach efforts, promotional materials, and producing data reports that help improve the quality of partnership
• Meet documentation and reporting requirements on a weekly and monthly basis to track client engagement and enrollments
• Participate in professional training and development opportunities, including certifications that may be required
• Active member of the Community Partnership team, participating in weekly huddles, monthly meetings, and community events as needed

Requirements

• High School Degree; associate’s degree, bachelor’s degree, or pursuit of either preferred
• One to two years of experience working in a community-based setting, including health services as a client/patient navigator, outreach worker, or other relevant experience
• Demonstrated customer service skills, including problem-solving
• Organized and able to handle multiple tasks in a fast-paced environment
• Able to work independently while also supporting the team
• Excellent verbal and written communication skills, including phone etiquette and concise emails
• Exceptional interpersonal skills; able to conduct themselves in a diplomatic and professional manner
• Accurate, precise, and timely in reporting and managing numerous administrative tasks

Skills

• Accountable and results-oriented
• Highly efficient and organized
• Ability to work in a team setting
• Takes initiative and has a positive attitude
• Ability to multi-task and work well under pressure
• Demonstrated ability in problem-solving and negotiation
• Ability to tailor Housing Works services to the needs of clients