Clinic Clerk - Ward Clerk

Responsibilities

• Performs a variety of clerical and receptionist duties to support the clinic’s administrative functions.
• Affords assistance in participant care responsibilities, including scheduling specialist appointments and performing other clerical duties as needed.
• Answers incoming phone calls, routes calls to appropriate parties, and forwards messages as requested.
• Greets and directs incoming foot traffic, answering questions about services and finding relevant information.
• Enters participant information, diagnostic orders, test results, and Data PACE information into the system according to established procedures.
• Collaborates with the transportation department to arrange and notify participants and their families about appointments and transportation.
• Processes diagnostic tests by fax or email, ensuring results are obtained promptly and communicated to the appropriate departments.
• Fills, scans, and indexes clinic medical information in accordance with clinical services and other departmental needs.
• Completes service utilization assignments and ensures the immunization tracker is updated and new information is entered in a timely manner.

Requirements

• Strong clerical skills, including filing, record keeping, data entry, and customer service.
• Proficiency in medical terminology.
• Current CPR certification or the ability to obtain one.
• High School diploma or GED.
• Possession of a Certified Nursing Assistant (CNA) or Medical Assistant (MA) certification with clinical health care experience preferred.

Skills

• Medical terminology proficiency.
• Customer service skills.
• Data entry capabilities.
• Basic medical knowledge.

Benefits

InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant.

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. The organization is committed to equal opportunity and affirmative action, striving to create a diverse and inclusive workplace.

The benefits package includes:

• Medical/dental/vision insurance
• Short and long-term disability
• Life insurance and AD&D
• Supplemental life insurance
• Flexible spending accounts
• 401(k) savings
• Paid time off
• Company-paid holidays

Attention Florida Applicants: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com.

Agency Disclaimer: InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer: InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. At No Point In Our Hiring Process Will InnovAge Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose. Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems. If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. Your trust matters to us, and we appreciate your interest in joining InnovAge.