Clinic Medical Clerk

GENERAL DUTIES AND RESPONSIBILITIES

• Following up on medical orders including appointment follow-up, transferring all medical orders to appropriate staff, completing lab requisitions and faxing medication orders to the pharmacy in timely manner.
• Informing appropriate disciplines regarding medical order changes.
• Scheduling internal appointments occurring at CEI sites (including podiatry, dental and psychiatry) and recurring outside treatments (such as dialysis, IOP etc.) in coordination with other disciplines.
• Assists in scheduling appointments with external providers and diagnostics, as requested.
• Scheduling IDT assessments
• Arranging equipment as well as escorts, interpreters and transportation for internal and external appointments.
• Advising participants/family of scheduled appointments.
• Preparing and sends appropriate paperwork to skilled nursing homes (SNF) as directed and responds to questions from skilled nursing facilities (SNF) - researching as required with MD/RN.
• Maintaining clinic fax inbox
• Maintaining clinic file drawers and binders, updated and copies all forms needed by clinic staff.
• Answering clinic telephones following phone etiquette guidelines (at all times except breaks); screening calls for proper distribution and takes messages.
• Enters and maintains appointments in the computer database.
• Assists in maintaining data on clinic appointments, assist nurses with keeping clinic stocked, inventory in adequate supply, and placing orders for supplies if required, maintain logs of clinic equipment, assist to keep clinic clean
• Participating in meetings as assigned.
• Maintaining the confidentiality of all company procedures, results and information about participants, clients or families.
• Maintaining a courteous, helpful and professional attitude on the job.
• Displays a willingness and ability to be responsive warm and caring to all customer groups.
• Maintaining a safe working environment by following agency safety policies and procedures and OSHA safety guidelines.
• Complying with all CEI and agency training requirements.
• Performing other duties as assigned in a positive and helpful manner.

QUALIFICATIONS

• Medical Assistant certification preferred
• Two years experience in a clerical role, clinical setting preferred.
• Knowledge of medical terminology including the ability to use correctly and spell a wide variety of medical terms.
• Completion of medical terminology course preferred.
• Familiarity with and knowledge of Universal Precautions.
• Ability to work in an organized fashion and to aid in participant traffic flow.
• Ability to work in a stressful situation as in emergencies and handle requests for assistance from providers in an appropriate manner.
• Current CPR + First Aid Certification.
• Good computer data entry skills.
• Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
• Good verbal and written communication skills.
• Customer service oriented with friendly, courteous communication style in person and on the phone.
• Experience with electronic health records, data entry and MS Office systems preferred.
• Detail oriented.
• Bi-lingual - English, Spanish, Cantonese, or Korean preferred.