Ward Clerk

Key Responsibilities

• Greet patients, visitors, and staff in a courteous and professional manner
• Manage patient registration, admission, and discharge documentation
• Maintain accurate and up-to-date patient records and files
• Schedule and coordinate patient appointments and procedures
• Answer and direct phone calls, handle inquiries, and relay messages promptly
• Absorb and assist with billing, coding, and insurance documentation as needed
• Support the clinical team with administrative tasks to ensure smooth ward operations
• Ensure compliance with hospital policies and confidentiality standards

Requirements

• High school diploma or equivalent; additional healthcare-related certification is a plus
• Previous experience in a hospital or healthcare setting preferred
• Excellent organizational and multitasking skills
• Strong communication and interpersonal abilities
• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite
• Ability to work independently and adapt to changing priorities
• Careful attitude and professionalism in patient interactions