Clinic Admitting Clerk Representative

Assists patients in accessing healthcare services through pre-registration, registration, and check-in. Captures accurate demographic and financial information through in-person, electronic, or telephone contact. Courteously greets callers, determines the reason for their call, and answers questions or directs requests to appropriate departments.

Responsibilities

• Perform registration and admission process activities.
• Provide outstanding customer service and communication to patients, visitors, and coworkers.
• Identify patients presenting for services through review of identification, ensuring patient’s identity 100% of the time; generate and secure patient wristbands when applicable.
• Explain and obtain signatures for general consent, HIPAA Notice of Privacy Protection, and other consent forms 100% of the time.
• Demonstrate working knowledge of Medicare/Medicaid and third-party insurance or obtain this knowledge within the first 90 days.
• Enter and verify accurate insurance information; notate patient account regarding insurance status when applicable.
• Scan patient information and signed consent forms into the electronic medical record 100% of the time.
• Orient and educate admitted patients about their rights; provide a complete admission packet 100% of the time.
• Provide clerical and PBX support to medical providers and outpatient service departments, including answering phones, placing and connecting pages, taking messages, scanning documents, and performing other clerical tasks as assigned.
• Assist Emergency Room providers in arranging transportation for discharged patients when needed.
• Compile midday and midnight Pre-Census Report as required.
• Assemble patient visit paperwork, including provider orders, insurance authorizations, lab results, and other required documentation.
• Provide supporting coverage in all areas of registration (ER Admissions, Information Desk, Main Admissions, Wound Care Clinic, etc.).
• Perform other clerical duties as assigned.

Department-Specific Responsibilities

• Complete department daily checklist, including pre-registrations, registration file maintenance, and others as needed.
• Scan all required documents into the patient’s electronic medical record (consent forms, IDs, insurance cards, etc.).
• Perform daily petty cash reconciliation.

Organization Responsibilities

• Complete HealthStream’s education by the designated due date.
• Model positive and professional interactions between staff, leadership, providers, patients, and visitors.
• Read and respond to departmental emails and interdepartmental communications in a timely manner.
• Follow all hospital and departmental policies and procedures, including donning and doffing appropriate PPE.
• Understand and strictly adhere to HIPAA; promote a HIPAA-compliant campus.
• Maintain a personal presence characterized by honesty, integrity, and caring; inspire and motivate others to promote the mission, vision, goals, and values of McPherson Center for Health.
• Foster collaborative relationships with peers and other staff, emphasizing teamwork.
• Participate in professional development and educational activities; attend and actively participate in assigned meetings and in-services.
• Communicate time-off requests by deadlines outlined by your supervisor.
• Perform other related duties as required.

Requirements

• High School Diploma or equivalent.
• One year of satisfactory clerical experience.
• Ability to commute/relocate for in-person positions.
• Capability to sit and work with a computer for extended periods.
• Customer service-driven ability to operate a multi-line phone system and transfer calls as needed.
• Self-motivated with the ability to work well both unsupervised and as part of a team.

Skills

• Keyboard familiarity with the ability to type a minimum of 100 keystrokes (20 words) per minute.
• Proficiency in Microsoft Office tools (Word, Excel, Teams, etc.).

Schedule

• Full Time.
• Days-Evenings.
• Weekend and Holiday availability required.
• Shift differential may apply.

Benefits

• Medical / Dental / Vision.
• Health Savings Account.
• 403(b) Retirement Plan – up to 4% employer contribution.
• Flex Spending Account / Dependent Care Spending Account.
• Employer-Paid Life Insurance.
• Employer-Paid Long-Term Disability / Short-Term Disability.
• Earned Time Off.
• Free 24-hour fitness center.