Clinic Admitting Clerk Representative PRN

About the role

The Admitting Representative assists patients in accessing healthcare services through pre-registration, registration, and check-in. The representative is responsible for capturing accurate demographic and financial information through in person, electronic or telephone contact. The representative courteously greets callers, determines the reason for their call, and answers questions or directs their requests to different departments as necessary.

Responsibilities

• Registration and admission process activities
• Provide outstanding customer service and communication to patients, visitors, and coworkers as demonstrated through physical review, comments, and peer interactions.
• Identify patients presenting for services through review of identification, ensuring patient’s identity 100% of the time and if applicable, generates patient wristbands, securing the band on the patient's wrist.
• Explain and obtain signature for general consent, HIPAA Notice of Privacy Protection, and other consent forms 100% of the time.
• Enter and verify accurate insurance information if available. Notate patient account regarding insurance status when applicable.
• Scan patient information and signed consent forms into the electronic medical record 100% of the time.
• Orient and educate admitted patients about their rights as inpatients. Provide patients with a complete admission packet 100% of the time.
• May provide clerical and PBX support to the medical providers and outpatient service departments on the McPherson Center for Health campus. This includes answering phones, placing and connecting pages, taking messages, scanning documents, and performing other clerical tasks as assigned.
• May assist Emergency Room providers in arranging transportation for discharged patients.
• May compile midday and midnight Pre-Census Report.
• May be required in some departments to assemble patient visit paperwork including but not limited to provider orders, insurance authorizations, lab results and other required documentation.
• Complete department daily checklist including but not limited to pre-registrations, registration file maintenance and others as needed.
• Scan all required documents into patient’s electronic medical record (includes consent forms, IDs, insurance cards, etc.).
• Daily petty cash reconciliation.

Requirements

• A High School Diploma or its educational equivalent and one year of satisfactory clerical experience.
• Ability to commute/relocate if needed. In person positions only available for Admissions.
• Customer service driven ability to answer a multi-line phone system and transfer if needed.
• Self-motivated and able to work well both unsupervised and part of a team.

Qualifications

• Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
• Microsoft Office tools (Word, Excel, Teams, etc.).

Skills

• Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
• Microsoft Office tools (Word, Excel, Teams, etc.).

Benefits

None specified.

Pay

Not specified.

Schedule

Shift varies (ex: days, evenings, nights)