Clinic Administrative Assistant

About the role

The Clinic Administrative Assistant reports to the Clinic Manager and is primarily responsible for providing administrative support for clinical operations while ensuring exceptional customer service. Additionally, this position supports clinic functions through administrative tasks that enhance workflow efficiency, maintain accurate records, and support overall service delivery.

Responsibilities

• Scheduling
• Schedules appointments accurately and appropriately with appropriate clinician and within appropriate timeframe.
• Communicates appropriate information to patients regarding their visit.
• Verifies eligibility and requests completion of patient questionnaire at the time of scheduling.
• Works in collaboration with clinic staff monitoring appointment schedules to ensure appropriate assignment and flow of patients.
• Refers to complex or special needs to nurse or manager.
• Patient Check In
• Receives patients and others who are present in the clinic in a timely and courteous manner.
• Answers general questions, provides directions, and refers patients appropriately.
• Maintains reception area for patients in distress or for long wait times and acts to resolve.
• Verifies Annual Patient Agreement is completed.
• Front Desk
• Provides effective telephone coverage for incoming calls to the clinic.
• Answers telephone, responds to questions and requests, and takes accurate messages for others in the clinic.
• Forwards information, messages, or caller to the appropriate individual.
• Interacts with callers and staff in a helpful and courteous way.
• Maintains strict confidentiality of all patient and staff personal and medical information.
• Administrative Duties
• Provides clerical and secretarial support for the clinic functions.
• Obtains records or additional information when needed.
• Maintains logs, files, forms, and other records of the clinic.
• Directs requests for release of records to RHI department.

Requirements

Knowledge, Skills, Abilities And/or Competencies:

• Ability to manage multiple tasks with adaptability and careful attention to detail.
• Proficient computer skills required to include Microsoft office and the ability to learn and effectively use electronic health record (EHR) systems.
• Strong interpersonal and communication skills with the ability to interact professionally with patients, families, and healthcare team members.

Physical Demands:

• Active throughout the 8 hours workday to include typical busy medical office/clinic demands, including walking, standing, sitting, reaching, typing, bending, talking, listening, pushing, pulling, and lifting up to 20 pounds.

Is driving a responsibility of this position?

• No

Does this position have operation, access, or control of financial resources?

• No

Does this position require a P-Card?

• No

Is having a P-Card an essential function of this position?

• No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

• Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)?

• Yes

Credit and P-Card policy:

• Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

• Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Contact Information:

• Recruitment Contact Name: Martie Hedrick
• Recruitment Contact Email: Martie.Hedrick@uga.edu
• Recruitment Contact Phone: [Not provided]