Clinic Administrative Assistant

PURPOSE AND SCOPE

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Patient Engagement and Front Desk:
  • Answering telephone & routing calls to the appropriate person
  • Professionally greet all patients and guests
  • Maintain a professional environment at all times
  • Monitor the reception and waiting areas
  • Distribute incoming mail
  • Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
  • Ensure all aspects of patient confidentiality are maintained at all times
• Scheduling and Registration:
  • Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
  • Prepares medical records for facsimile or mail related to travel, transplant, disability and others
  • Organizes travel for patients by contacting and providing requested medical records
  • Congnates with transient patient paperwork
  • Congnates with transfer placements and confirmations along with Clinical Manager
  • Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
  • Assist with medical appointment referrals and scheduling
  • Assist with transportation coordination and referrals
  • Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART. Monthly insurance card scanning
• Administrative and Additional Responsibilities:
  • Setting up and maintaining filing systems and basic databases as applicable
  • Completing forms and reports as required by the various company offices and outside vendors and agencies
  • Preparing purchase orders using the appropriate software application
  • Aids in department/facility accounts receivable and accounts payable functions and responsibilities as needed
  • Maintain inventory of the necessary office supplies
  • Aids in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc)
  • Aids in the collection of Patient Demographic Information and Continuous Quality Improvement Data
  • Assemble, file and maintain patient medical records
  • Print patient schedule and pull patient charts daily
  • Arrange for package pickup and delivery
  • Aids in month-end reporting requirements
  • Participate in collaboration sessions such as center/team huddles and staff meetings
  • Attend education and training sessions as appropriate and apply key learnings

SKILLS

• Knowledge of office procedures required
• Proficient in Microsoft office applications
• Ability to adapt to supporting software applications
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Strong organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians.
• The position may require travel between assigned facilities and various locations within the community.
• The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials

SUPERVISION

• None

EDUCATION

• High School Diploma or GED required

EXPERIENCE AND REQUIRED SKILLS

• Minimum 6 months relevant experience without a degree.
• 1-2 years related experience preferred.
• Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred.
• Good verbal communication skills.
• Pleasant telephone manner.