Client Transformation Partner

About the role

The Intelligent Operations Client Delivery Lead at AHEAD is responsible for driving enterprise-wide platform adoption and transformation initiatives across complex Fortune 500 environments. This role bridges business strategy with technical execution, ensuring measurable business value at scale across Observability, Enterprise Service Management, and Automation and Orchestration capabilities.

Responsibilities

• Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years
• Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams
• Lead blended delivery teams consisting of architects, developers, process owners, and change management leads
• Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene
• Translate business capability gaps into prioritized platform investments and transformation roadmaps
• Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives
• Manage program financials, forecasts, and value tracking to ensure delivery against business objectives
• Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations
• Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities
• Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability
• Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities
• Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value
• Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities
• Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes

Qualifications

• 10+ years of experience leading enterprise IT, digital transformation, or large-scale platform programs
• Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives within Fortune 500 organizations or environments of similar scale and complexity
• Deep knowledge of ServiceNow platform architecture and at least three core product lines
• Strong understanding of enterprise operating models spanning observability, service management, and automation
• Proven experience leading organizational change management and business transformation initiatives
• Strong commercial and financial acumen, including program forecasting, business case development, value realization tracking, and growth planning within existing accounts
• Executive presence with the ability to influence C-suite and Board-level stakeholders
• Ability to lead across cross-functional teams and navigate complex enterprise governance structures
• Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements
• Experience partnering with account teams and sales leaders to drive business development, deepen client relationships, and grow the book of business through successful delivery
• Demonstrated ability to connect delivery outcomes to commercial growth by earning client trust and uncovering additional transformation needs
• PMP, SAFe, or equivalent program management certification preferred

Benefits

USA Employment Benefits Include Medical, Dental, and Vision Insurance, 401(k), Paid company holidays, Paid time off, Paid parental and caregiver leave, plus more. See benefits here.