Client Training and Adoption Specialist

About the role

As a Training Specialist, you will play a crucial role in ensuring that our restaurant clients maximize the benefits of our technology solutions. You’ll provide comprehensive training on essential functions, Back of House POS functionality, and effective use of our software suite. This role requires excellent communication and interpersonal skills, as well as the ability to simplify complex concepts to make them accessible and easy to understand for our clients.

Responsibilities

• Design and conduct engaging training sessions for restaurant operators, covering essential POS functionality and configurations, reporting, and the utilization of SpotOn's software suite. Utilize a variety of instructional techniques and multimedia resources to create dynamic and interactive learning experiences.
• Create comprehensive training materials, including user guides, tutorials, video demonstrations, and interactive modules, to support ongoing learning and development. Ensure that training resources are accessible and user-friendly, catering to different learning styles and skill levels.
• Conduct remote training sessions via Zoom, leveraging technology to deliver engaging and interactive training experiences, fostering active participation and knowledge retention.
• Host interactive Q&A sessions during training to address client questions and concerns in real-time. Demonstrate excellent communication and problem-solving skills to provide clear and concise explanations and solutions.
• Foster a collaborative learning environment by encouraging active participation and discussion among training participants. Facilitate group activities, case studies, and role-playing exercises to reinforce learning objectives and promote peer-to-peer knowledge sharing.
• Maintain thorough and accurate documentation of training sessions, including participant feedback, questions, and discussion points. Compile detailed training reports and summaries to track progress, identify areas for improvement, and inform future training initiatives.
• Regularly review and update training materials and resources to reflect software updates, industry trends, and best practices. Solicit feedback from clients and internal stakeholders to identify areas for enhancement and refinement.

Requirements

• Strong understanding of restaurant management systems and software solutions, with the ability to effectively train others on their use.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and understandable manner.
• Proficiency in virtual training platforms such as Zoom, Microsoft Teams, or WebEx.
• Exceptional interpersonal skills, with the ability to establish rapport with clients and adapt training approaches to meet individual learning styles.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Demonstrated problem-solving abilities, with a proactive and solution-oriented approach to addressing client questions and concerns.
• Excellent note-taking skills, with the ability to maintain thorough and accurate documentation of training sessions and participant feedback.
• Proven ability to convey complex step-by-step instructions in layman's terms.
• Ability to maintain professionalism amidst a vast range of client personalities.
• 2+ years experience in restaurant operations, management, or similar hospitality role.
• 1+ year of experience implementing and/or supporting SpotOn POS.
• 1+ year of proven experience in delivering engaging and interactive training sessions, both in-person and remotely.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• HS Diploma or equivalent required.

Working Conditions

• Must be able to remain in a stationary position a minimum of 50% of the work day.
• Occasional movement inside the office to access file cabinets, office machinery, etc.
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds.

Pay

Our base pay range is $23.00–31.00 per hour for this role. Offers will be reflective of the candidate’s location and experience.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with company match.
• Paid vacation, 10 company holidays, sick time, and volunteer time off.
• Employee Resource Groups to build community and inclusion at work.
• Monthly cell phone and internet stipend.
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development.