Client Trainer Associate

About the role

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Supports onboarding of new clients/users via established processes, including needs assessment, outreach and follow up
• Conducts and administers instructor-led training programs effectively via webinars or classroom sessions
• Buils and maintains strong working relationships with other client-facing teams to ensure training delivered to client meets and exceeds expectations
• Maintains detailed, updated knowledge of ITP products/services and keeps informed of business line strategies and priorities
• Contributes to the gathering, analysis and reporting on KPIs and metrics to management and business stakeholders
• Ensures change management of existing training delivery content to reflect product and process changes
• Ensures content is updated, accurate, consistent and relevant
• Designs, develops and implements professional, polished training materials such as Instructor Guides, Microsoft PowerPoint presentations and job aids
• Keeps up to date and applies emerging and current training facilitation trends and best practices
• Manages own calendar schedule to maximize training delivery whilst being flexible to clients’ needs
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Requirements

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Qualifications

• Solid understanding of trade lifecycle and DTCC's Equity Clearing & Settlement and/or Asset Services products
• Knowledge of financial services, with a curiosity to learn more and keep up to date with the evolving nature of the industry
• Excellent presentation skills to deliver training to an audience with varying degrees of experience
• Superb communication (oral and written) in English
• Good interpersonal and listening skills
• Deep technical skills, with the ability to adopt new technologies and leverage learning tools

Skills

• Ability to deliver engaging and effective training to communicate product features, usage, processes and workflows

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Pay and Schedule

• The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
• We offer a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).