Client Support Specialist & Health Enthusiast

About the role

Are you tired of customer service jobs where you read from a script, push products you don’t believe in, and never get to have a real conversation? As a Remote Health Consultant at BodySpec, you’ll be the first voice clients hear when they’re trying to understand their body composition, build a real fitness habit, or finally take their health seriously. No scripts, no pretending the product’s fine. Just real conversations with people who care about their data, and a team that gives you the room to think on your feet. BodySpec is the premier DEXA operator in the country, and our Health Consultants are the heartbeat of that experience.

Responsibilities

• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
• Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
• Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
• Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
• De-escalate and triage complex or sensitive client situations with composure
• Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

Requirements

• 3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
• Strong working knowledge of CX KPIs, metrics, and best practices
• Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
• Exceptional written and verbal communication, with natural empathy across a wide range of clients
• Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
• Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve
• US-based, with a reliable internet connection and a quiet home workspace

Schedule

• Monday: 6:00am - 2:30pm EST
• Wednesday: 6:00am - 2:30pm EST
• Thursday: 6:00am - 2:30pm EST
• Friday: 6:00am - 2:30pm EST
• Saturday: 6:00am - 2:30pm EST
• OFF: Tuesday and Sunday
• Schedule may shift to accommodate business needs

Compensation

• Base Salary: $41,600 ($20.00/hour at 40 hrs/week)
• Performance Bonus: Up to 7% of base salary annually ($2,912); half paid in cash ($1,456), half in stock options
• Team Revenue Bonus: $500/month when we hit monthly goals ($6,000 annually; we hit our goals 9 out of 12 months in 2025)
• Total Cash Compensation: Up to $49,056
• Equity: Stock options through performance bonus and additional grants based on performance

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Sick leave
• Company-wide peer bonus program for recognizing excellent teamwork
• Employee assistance program
• Regular team events (both virtual and in-person)
• Direct mentorship from experienced operators who’ve scaled companies before