Client Support Specialist

About the role

Support remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care, with a focus on customer resolution. The role ensures client support execution within parking service operations is precise, separating confirmed facts from assumptions and unresolved questions.

Responsibilities

• Track, own, coordinate, review, and maintain the Client Support Specialist workflow by:
  • Documenting team commitments and next actions
  • Escalating complex cases with sufficient context for the next owner
  • Handling assigned customer or client requests
  • Reviewing available case history before responding
  • Resolving routine issues within approved authority
• Use Ticket Management and Service Standards confidently in client support execution
• Apply Field Service Back-Office Support while tracking exceptions, owners, and deadlines
• Document Case Management decisions clearly for seamless handoffs to teammates
• Exercise sound judgment in Case Documentation, especially for escalations

Success Measures

Success is defined by current customer resolution, assigned exceptions, and the ability for another authorized teammate to continue work without reconstructing history. Performance is measured through effective client support execution within parking service operations.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.