Client Support Specialist

Job Summary

MedCure, Inc. is seeking a highly motivated and results-driven Business Development Support Specialist to help expand our customer base and strengthen relationships with healthcare organizations, medical device companies, and research institutions. This role is focused on proactive outbound sales activities, including cold calling, prospecting, lead generation, and customer outreach to identify and develop new business opportunities.

Essential Tasks

• Conduct a high volume of outbound cold calls, emails, and other outreach activities to identify and engage prospective customers.
• Schedule meetings and introductory calls for Business Development Managers with qualified prospects.
• Follow up on marketing campaigns, trade show leads, website inquiries, and referrals to generate new business opportunities.
• Process orders from the customer by reviewing purchase orders received against contract terms and pricing prior to entering sales orders into ERP system.
• Compose, compile and/or coordinate customer estimate requests.
• Resolve pricing and inventory discrepancies when they arise.
• Effectively communicate with customers regarding services offered by MedCure. Provide timely information regarding the status of opportunities, estimates, orders and shipments.
• Provide internal reporting as needed.
• Maintain complete and accurate customer order files.
• Ensure that management policies and procedures are followed.
• Perform ad hoc projects and administrative duties as they are assigned.
• Sales Support - work with Account Executives to maintain sales opportunity information. Will review and compile estimates provided to customers.
• Opportunity Management - monitor incoming leads, ensuring sales opportunities are routed to the Account Managers.

Knowledge and Skill Requirements

• Minimum of 1-2 years high volume sales or customer service experience.
• Experience with complex pricing and contracts.
• Strong coordination skills are required with the ability to multi-task.
• Work well with minimal supervision; work well with others.
• Must be highly detail-oriented to be able to reconcile order details to the customer order and complex contracts.
• Absolutely must have excellent written, verbal and math skills.
• Technologically savvy - must be comfortable with advanced computer usage.
• Intermediate Excel skills (knowledge of vlookup and pivot tables).
• ERP experience is a plus.
• General knowledge of anatomy or surgical technology is a plus.

Education Required

Bachelor's degree preferred.

Work Environment

Fast paced, dynamic environment with frequent interruptions and rapidly changing priorities. Position occasionally requires overtime hours. Ability to lift up to 15 lbs. Sitting for long periods of time - working at computer and telephone.

Shift

MON-FRI 7:AM-3:30PM