Client Support Specialist

The role

The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Shift and Pay

Position: First Shift Client Support Specialist
Shift: 12pm-8pm, Monday-Friday; holidays and weekends as needed
Pay: $23.50 per hour
Additional Incentives: No further incentives available beyond what has been outlined.

Skills and Experience

• Microsoft office
• WMS
• TMS
• Sellers Portals
• Multiclient warehouse and supply chain experience

Responsibilities

• Assess and address customer needs to ensure satisfaction and build strong, lasting relationships
• Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution
• Serve as the primary liaison between customers and internal teams like warehouse and transportation
• Build and maintain trust with customers through clear, open, and interactive communication
• Process and accurately input all customer orders and special shipping requests
• Track customer orders and proactively communicate status updates and any changes
• Cook with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery
• Manage all order-related paperwork and maintain organized files for easy access
• Maintain and update a current and accurate procedures manual for all client support processes
• Run various reports to check product availability and inventory integrity and identify and resolve variances
• Contribute to and participate in initiatives that improve safety, quality, and productivity
• Ensure all food safety and quality guidelines are followed in all tasks
• Crosstrain in various tasks to provide coverage and assistance to other team members
• Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions
• Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment

Security and Safety

• Adheres to all company security and inventory control procedures
• Maintains a secure work environment and reports any safety or security concerns to management immediately
• Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members

Qualifications

• Education: High school diploma or GED required; some college is a plus
• Experience: 1–;2 years of customer service experience in a third-party logistics (3PL) environment

Physical Requirements

• The role requires standing, sitting, and moving intermittently throughout the workday
• Must be able to perform focused, detail-oriented work
• Requires effective sensory, motor, and manual dexterity skills to perform job duties