Client Support Specialist
SILAC Insurance Company · Salt Lake City Metropolitan Area · 1 mo ago
OTHRFull-time
About the role
The role involves providing exceptional client support through phone, email, and chat. This includes troubleshooting issues, resolving customer complaints, and ensuring customer satisfaction.
Responsibilities
- Troubleshoot and resolve customer issues promptly
- Handle customer inquiries via phone, email, and live chat
- Document and escalate complex issues to management
- Train new team members on support procedures
Requirements
- Bachelor’s degree in a related field or equivalent work experience
- At least 2 years of customer service experience
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to handle multiple tasks simultaneously
- Experience with CRM systems
Skills
- Customer service skills
- Technical troubleshooting skills
- Adaptability and flexibility
Benefits
- Competitive salary
- Paid time off
- Health insurance options
- Professional development opportunities
Pay
$40,000 - $50,000 annually
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM
Contact Information
To apply, please fill out the form below or call us at 1-800-555-1234.
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