Client Support Specialist

About the role

We are a technology-driven company focused on empowering people and improving organizations through smart payment processing tools. In this role, you will provide exceptional technical support and customer service to our partners and merchant clients, serving as a key point of contact for troubleshooting, issue resolution, and clear communication. The ideal candidate will have experience supporting payment processing environments and resolving issues related to payment authorizations, batching, clearing, settlement, payment terminals, and payment gateways.

This position reports directly to the Client Engagement Manager.

Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email, and chat interactions.
• Collaborate with internal teams to investigate, escalate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Requirements

• 6+ months of relevant experience.
• Proficient in Microsoft Word/Excel.
• High School Degree (College degree preferred).

Spanish speaking preferred.

Skills

• Extremely detail-oriented.
• Ability to multi-task.
• Good interpersonal skills.
• Strong communication skills.
• Strong relationship-building skills.
• Influencing skills.
• Problem-solving and solution-building abilities.

Pay

Starting at $70,000.