Client Support Specialist

Jewelry Store Marketers is hiring a remote Client Support Specialist to support digital marketing for jewelry retailers, including social media, content, paid media, SEO, client service, and campaign reporting.

About the role

Coordinate client or account support, follow-up, and service delivery for jewelry-retail marketing campaigns. This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Respond to customer questions about digital marketing (social media, content, paid media, SEO, client service, campaign reporting) via phone, email, chat, or ticketing channels.
• Maintain accurate CRM records: account notes, contact information, service history, tasks, and next steps.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams for jewelry-retail marketing campaigns.
• Monitor open items and service commitments; escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without missing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$59,500 - $67,500 per year