Client Support Specialist

Why This Role Matters

Client Support Specialist is a hands-on support role at JAK Travel Agency, focused on helping the team give customers or clients clear, timely support while keeping records and next steps organized. This position supports the day-to-day customer, administrative, operational, or business workflows associated with JAK Travel Agency.

Day-to-Day Responsibilities

• Respond to customer or client questions through approved phone, email, chat, or online systems.
• Document conversations, requests, status changes, and promised follow-up accurately.
• Coordinate with the appropriate internal or external contact when a request needs additional action.
• Keep track of open work by closing the loop on routine issues so customers know what happened and what comes next.

What Success Looks Like

• Customers receive clear answers.
• Open requests have visible ownership.
• Notes are complete.
• Promised follow-up happens when expected.

Requirements

• Professional, patient communication.
• Accurate notes and recordkeeping.
• Ability to manage several open requests and follow-ups.
• Sound judgment about routine resolution versus escalation.
• Comfort applying these habits to the responsibilities implied by the role title rather than treating the work as generic administrative support.

Training on company-specific processes or systems may be provided where appropriate.

Schedule

Full-time. 100% remote within the United States.

Pay

Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.