Client Support Specialist

Harvest Advertising is expanding its team with a fully remote, full-time Client Support Specialist focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting. This role is open to candidates throughout the United States.

Responsibilities

• Respond to customer or client questions related to digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting through approved phone, email, chat, or ticketing channels.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams for advertising and campaign delivery.
• Monitor open items and service commitments; escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without missing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate

Pay

$59,500 - $67,500 per year