Client Support Specialist

Responsibilities

• Client Communication: Act as the first line of support, answering and directing phone calls with a high level of professionalism.
• Ticket Management: Proactively manage, troubleshoot, and resolve inventory support tickets within established SLAs.
• Cross-Functional Collaboration: Coordinate with vendors and internal DEP departments to resolve complex inventory discrepancies.
• Data Integrity: Maintain accurate records and documentation to ensure seamless inventory tracking for our clients.

Requirements

• Exceptional written and verbal communication skills; you can explain technical solutions in a clear, friendly manner.
• Must be organized, detail-oriented, and punctual
• The ability to multitask efficiently
• The capability to remain calm and composed under pressure.
• Proficiency with Microsoft Office and Google Docs Suite
• Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus.

Qualifications

DEP is seeking a motivated, experienced full-time Client Support Specialist to join our Units Inventory team. The ideal candidate will be team-oriented, possess strong written and verbal communication skills, and have excellent analytical abilities. Automotive industry experience is a plus!

Skills

• Exceptional written and verbal communication skills
• Organized, detail-oriented, and punctual
• Multitasking efficiency
• Ability to remain calm and composed under pressure
• Proficiency with Microsoft Office and Google Docs Suite
• Experience with ticketing systems

Benefits

Please be advised that DEP will never request bank information for equipment. All communications will exclusively come through our recruiting platform and our HR team. We urge you to disregard any unsolicited requests outside of these official channels.