Client Support Specialist

Responsibilities

• Provide superior service to create advocacy, and extremely satisfied clients
• Meet or exceed referral lead create and enrolment goals to increase revenue
• Maintain client and employee confidentiality
• Follow CBR’s SOPs, policies and practices
• Participate in continuing education and training
• Identify areas of improvement according to CBR’s Continuous Improvement Process.
• Answer client service calls
• Manage and maintain client databases
• Aid clients with their Client Web Portal (CWP) and Gift Registry accounts
• Complete all assigned daily activities
• Support the Newborn Stem Cell Specialists (NSCES) and Senior Newborn Stem Cell Specialist (SNSCES)
• Verify and distribute various forms, including client invoices and client-related documentation
• Process client payments and refunds as applicable
• Create adjustments to individual client accounts upon thorough investigation of root cause
• Research and process client claims of invoice payment
• Check and respond appropriately to client emails and voicemail boxes throughout the day
• Aid with miscellaneous projects as necessary

Qualifications

• A minimum of 2-3 years of customer service and billing experience desired
• A high school diploma or general education degree (GED)

Pay

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

Schedule

The position is hybrid and works from our Tucson, AZ office.